台鐵誤點害我搭不上高鐵，打客服回我說不關他們的事！ - 消費者保護
By Susan
at 2012-09-16T22:28
at 2012-09-16T22:28
Table of Contents
事情約莫發生在一個小時前，我搭今天20：52從台中太原出發的區間車，要到新烏日轉乘21：19的高鐵回台北！
20：40到太原車站時跑馬燈還一直顯示此班區間準點，無奈大家一直等啊等，車子就是一直沒出現！過了20：52跑馬燈就開始沒顯示車次資訊，車站也都沒廣播說車子誤點，一堆乘客就這樣等到21：02才搭上車！
上車後我估算應該是趕不上21：19的高鐵了，不知該怎麼處理的情況下，我立刻在21：03播電話到台鐵客服詢問補救措施！
不問還好，一問讓人超生氣！一打過去是位男性接聽，我就表明若我因台鐵區間誤點搭不上原本預計要搭乘的高鐵應該怎麼做。他就回我說不懂為什麼他們區間誤點與轉乘高鐵何關，叫我應該是要去問高鐵吧！（我為何要搭你們台鐵＂不準點＂的車來遲到，就是算好你們應該能準時到我才搭你們的區間車轉乘高鐵啊！= =＂）
再問他那有沒有上司長官可以讓我問的，就跟我說長官要週一才會上班！（我撥客服就是想立即有個應變措施，你不能回應客人問題不是要想辦法找他人幫我處理嗎？T_T）
最後我就回說那我禮拜一再致電過去！然後一到新烏日要出台鐵站就剛好已經21：19，我就趕緊問台鐵新烏日站的站務如何處理，他說要我直接告知高鐵站務請他們幫我換下一班車！
但是高鐵站務只能幫我換下一班的自由座，有沒有位子就只能看運氣！而我原本的位子是有劃位的標準座位，為何因為台鐵誤點害我搭不上預計的車次，下一班可能沒有位子坐的損失要客人自己來承擔呢？還有台鐵客服的反應真是讓人相當生氣！
--
20：40到太原車站時跑馬燈還一直顯示此班區間準點，無奈大家一直等啊等，車子就是一直沒出現！過了20：52跑馬燈就開始沒顯示車次資訊，車站也都沒廣播說車子誤點，一堆乘客就這樣等到21：02才搭上車！
上車後我估算應該是趕不上21：19的高鐵了，不知該怎麼處理的情況下，我立刻在21：03播電話到台鐵客服詢問補救措施！
不問還好，一問讓人超生氣！一打過去是位男性接聽，我就表明若我因台鐵區間誤點搭不上原本預計要搭乘的高鐵應該怎麼做。他就回我說不懂為什麼他們區間誤點與轉乘高鐵何關，叫我應該是要去問高鐵吧！（我為何要搭你們台鐵＂不準點＂的車來遲到，就是算好你們應該能準時到我才搭你們的區間車轉乘高鐵啊！= =＂）
再問他那有沒有上司長官可以讓我問的，就跟我說長官要週一才會上班！（我撥客服就是想立即有個應變措施，你不能回應客人問題不是要想辦法找他人幫我處理嗎？T_T）
最後我就回說那我禮拜一再致電過去！然後一到新烏日要出台鐵站就剛好已經21：19，我就趕緊問台鐵新烏日站的站務如何處理，他說要我直接告知高鐵站務請他們幫我換下一班車！
但是高鐵站務只能幫我換下一班的自由座，有沒有位子就只能看運氣！而我原本的位子是有劃位的標準座位，為何因為台鐵誤點害我搭不上預計的車次，下一班可能沒有位子坐的損失要客人自己來承擔呢？還有台鐵客服的反應真是讓人相當生氣！
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