需要小(中)杯飲料要事先說 - 顧客行為
By Emily
at 2010-09-18T23:21
at 2010-09-18T23:21
Table of Contents
好好問清楚有比重做還難嗎 =____=
我平常愛去的店會這樣問,
客:「一杯紅茶」
店員:「一杯紅茶,大杯嗎?」
客:「中杯」
店員:「請問冰塊甜度都正常嗎?」
客:「半糖,少冰。」
我自己點都會說「兩杯中杯的____(看當天買什麼),去冰少糖,謝謝」
就算有時候恍神忘記說要什麼杯什麼冰,店員也會這樣問。
從來沒遇過哪個店員說「你沒說要大杯中杯,那就約定成俗當作你點大杯喔啾咪」
也沒有哪個店員惜字如金問「大中小?」然後一副客人都沒在聽老娘不爽的樣子。
這種店員被我遇到我會直接「請教」店長怎麼教育員工的。
--
我平常愛去的店會這樣問,
客:「一杯紅茶」
店員:「一杯紅茶,大杯嗎?」
客:「中杯」
店員:「請問冰塊甜度都正常嗎?」
客:「半糖,少冰。」
我自己點都會說「兩杯中杯的____(看當天買什麼),去冰少糖,謝謝」
就算有時候恍神忘記說要什麼杯什麼冰,店員也會這樣問。
從來沒遇過哪個店員說「你沒說要大杯中杯,那就約定成俗當作你點大杯喔啾咪」
也沒有哪個店員惜字如金問「大中小?」然後一副客人都沒在聽老娘不爽的樣子。
這種店員被我遇到我會直接「請教」店長怎麼教育員工的。
--
Tags:
顧客行為
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