遇到酒醉,有理說不清!! - 顧客行為
By Oscar
at 2010-11-30T01:41
at 2010-11-30T01:41
Table of Contents
我們公司拒載酒醉乘客
小弟今天遇到一位客人
他有喝酒,看的出來
只是沒有很明顯
但是票房賣票給他了
結果...↓
因前一陣子有一位酒醉乘客在我們車上吐了一車
還是吐在椅子縫裡面,我們清車清了快1個小時..
所以我們公司規定拒載酒醉乘客
我跟他說明後...
他就開始以三字經問候我
足足念了30幾分鐘
我一直跟他說明解釋
接著還跟他道歉說明是我們沒有先發現
他還是一直跟我三字經問候(無限迴路!!)
後來我真的是快憋不住了(其實我超想回嘴的..)
低聲下氣的跟他說
只能退錢給你,不然就報警處理
退完全額給他後..他還是跟我三字經...(我都快爆發了)
坐上計程車時也是滿嘴的三字經
如果我有錄音筆的話...唉..這又不是我的錯,
我也只是照公司規定在運行,為甚麼就得讓人家罵三字經呢?
酒醉的人真的很討厭,有理說不清...
啊!!!!!(吶喊!!)
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Tags:
顧客行為
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