職業奧克應該很喜歡我吧? - 奧客
By Emma
at 2005-11-29T02:04
at 2005-11-29T02:04
Table of Contents
原文恕刪 我覺得我的EQ是被越磨越低呀
我在便利商店工作,大家應該都知道,便利商店來客數高,
相對的碰到奧客的機率可能也會高一點,碰過的例子不勝枚舉
我碰到一個差點讓我哭出來的例子是
一對情侶來影印,男的堅持要自己印,而且因為那是我們店長很吝嗇
不願多請人,自己也不願意上班,所以全店只有我一個店員
但是我有確認過他是否需要幫忙,可是他硬是不理我,告訴他這擺法不行
但是他仍堅持可以,當時因為有別的客人要結帳,所以我只好先到櫃檯,並請他等一下
大約一分鐘後他過來結帳,我告訴他一共是16元(他的女友買了一瓶飲料),
計數器顯示一張A4及一張A3
男:為什麼是16?(已經很兇的口氣)
我:因為你印了一張A4及A3
男:(破口大罵)你搞清楚我沒有要印A3,你們機器自己印A3出來,
為什麼要我付錢?你們怎麼可以用這種方式A錢!
繼續罵一些沒水準的話,只為了2元
這時的我根本沒機會講話,後面排了好幾個客人
我要澄清的是 我一開始就有告訴他這樣的印法不行,他的尺寸一定要印大張或分兩張
可是他擺明就是不相信我的話,我也願意幫他印,可是他不理我
他當時罵的話真的非常難聽 其實通常我們遇到客人印錯,雖然公司都會說
自行誤印必須付錢,但是客人如果真的沒有付錢的意願,我們也還是得認賠
只要經過溝通過,我們就算了 ,因為也確實不能要求大家都會用影印機
可是這次是我報出金額他就發飆了,我根本不知道說錯了什麼,他就開始在櫃檯
大聲咆哮很久,接下來更重點來了,在他罵爽了之後,
他把它印好的紙空白的部分撕掉(就是他自己要的好好留者)
然後把他揉成一團,直接丟到我的身上,而且真的對準我就砸到我的胸前,
嘴巴還繼續罵16就16啦,再加上髒話兼丟錢
然後拿著發票走了,從頭到尾他的女友都在旁邊喝飲料,完全都未阻止他的男友
沒禮貌的作為,讓我覺得怎麼會有女人讓自己的男朋友在做丟臉的事都沒感覺
在他丟我東西的時候,我真的很想哭,很想跟他理論
但是我是電源,我只能默默讓他離去,替下一位客人結帳
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