第一次跟客人吵架 - 顧客行為
By Frederica
at 2009-06-28T12:04
at 2009-06-28T12:04
Table of Contents
小弟曾遇過一個澳客
上班時看到澳客在櫃台前就對小姐直接及連續用三字經和其他不堪入目的字眼
羞辱,搞的小姐也不敢生氣,但被罵的快哭出來了
雖然服務業是服務至上,就算是服務業本身有疏失,有必要公然侮辱嗎?
後來我當場直接報警,請警察過來處理,我和小姐及那個澳客回警局作筆錄
我和那名櫃台小姐當場對警察說我們要對那個澳客提出公然侮辱,況且我們櫃台
也有攝影機,也可當作證據之一.
現在遇到這種愛咆哮的客人,最後忍無可忍,只好採法律途徑來解決了
(反正我上班時間多,有的是時間陪這種澳客耗)
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Tags:
顧客行為
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