消保會的公告出來了 - 消費者保護
By Charlotte
at 2009-06-30T20:10
at 2009-06-30T20:10
Table of Contents
http://hatedell.marlito.com/viewthread.php?tid=77&extra=page%3D1
大意就是希望Dell每張訂單吞下一台的帳
---
戴爾錯標價格引發爆購事件
戴爾股份有限公司(簡稱戴爾公司)於6月25日晚間11時起至26日早上7時止,因錯標平
面顯示器「線上折扣」及「線上折後價」,8個小時間湧入2萬6千多客戶,接到4萬3千多
筆訂單,訂購將近14萬台平面顯示器。戴爾公司雖於事後聲明線上價格標示錯誤,將提供
合理的折扣,但訂購客戶認為該公司遲遲未提出善意之處理方案,紛紛提出申訴。截至98
年6月30日5時止,各地縣市政府消費者服務中心共受理471件案件。
為維護消費者權益,行政院消保會於98年6月30日邀集經濟部、財團法人中華民
國文教基金會、專家學者、台北市、桃園縣、南投縣消保官與戴爾公司開會協商。與會人
員認為依消費者保護法第22條:「企業經營者應確保廣告內容之真實,對其消費者所負之
義務不得低於廣告之內容」之規定,戴爾公司應作下列之措施:
一、 訂單第1台應按6月25日晚間11時起至26日7時止所標之價格出售(例如DellE1909W
19吋寬螢幕平面顯示器線上折後價NTD500),第2台以後則按公司更正後「線上折後價」(
例如DellE1909W 19吋線上折後價為NTD4800),提出合理的階梯式折扣。
二、 該公司對於本事件所出售之平面顯示器,其保固責任不低於原定之責任。
三、 對於本事件同意解除買賣契約之消費者,因解除契約而支付轉帳費或其他損害,戴
爾公司應予以賠償。
如果戴爾公司對上開建議未展現應有誠意及具體回應,行政院消保會將洽中華民國文
教基金會考慮提供法律輔助,請戴爾公司依訂單履約。至於戴爾公司有無違反公平交易法
第21條:「事業不得在商品或廣告上,....就商品價格…等為虛偽不實或引人錯誤之表示
或表徵」,將移由行政院公平交易委員會依公平交易法處理。
--
大意就是希望Dell每張訂單吞下一台的帳
---
戴爾錯標價格引發爆購事件
戴爾股份有限公司(簡稱戴爾公司)於6月25日晚間11時起至26日早上7時止,因錯標平
面顯示器「線上折扣」及「線上折後價」,8個小時間湧入2萬6千多客戶,接到4萬3千多
筆訂單,訂購將近14萬台平面顯示器。戴爾公司雖於事後聲明線上價格標示錯誤,將提供
合理的折扣,但訂購客戶認為該公司遲遲未提出善意之處理方案,紛紛提出申訴。截至98
年6月30日5時止,各地縣市政府消費者服務中心共受理471件案件。
為維護消費者權益,行政院消保會於98年6月30日邀集經濟部、財團法人中華民
國文教基金會、專家學者、台北市、桃園縣、南投縣消保官與戴爾公司開會協商。與會人
員認為依消費者保護法第22條:「企業經營者應確保廣告內容之真實,對其消費者所負之
義務不得低於廣告之內容」之規定,戴爾公司應作下列之措施:
一、 訂單第1台應按6月25日晚間11時起至26日7時止所標之價格出售(例如DellE1909W
19吋寬螢幕平面顯示器線上折後價NTD500),第2台以後則按公司更正後「線上折後價」(
例如DellE1909W 19吋線上折後價為NTD4800),提出合理的階梯式折扣。
二、 該公司對於本事件所出售之平面顯示器,其保固責任不低於原定之責任。
三、 對於本事件同意解除買賣契約之消費者,因解除契約而支付轉帳費或其他損害,戴
爾公司應予以賠償。
如果戴爾公司對上開建議未展現應有誠意及具體回應,行政院消保會將洽中華民國文
教基金會考慮提供法律輔助,請戴爾公司依訂單履約。至於戴爾公司有無違反公平交易法
第21條:「事業不得在商品或廣告上,....就商品價格…等為虛偽不實或引人錯誤之表示
或表徵」,將移由行政院公平交易委員會依公平交易法處理。
--
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