唉,又被罵髒話 - 顧客行為

By Freda
at 2007-04-02T11:47
at 2007-04-02T11:47
Table of Contents
唉..就是有人愛降低這種地方的人的水平
3/30下午16:35左右,
我在替客人加油,加完油準備拿發票給客人時,
後面的機車騎士就突然按了很久的喇叭,
我還在想是怎麼回事,原來那後面的人一直想往前前進
我想任何人在看到加油員手上仍持有發票時,
不會硬要趕對方動作快一點吧?
(好歹我自己也做了快四年,速度方面我保證絕對不會慢,再說我也沒加漏出來)
結果客人連油蓋都還沒蓋上,
就被這位騎YAMAHA SV風光125的機車騎士趕走。
接著因為我前面的加油員已經空閒了,
我會將客人引導至前面加油,
然而,這位沒品的機車騎士突然站在那邊不動,也不聽另外一位服務員的指示,
接著瞪了我一眼:
「@#%^##快加啦!X!(消音)...@$$@!」
我實在是快爆發了,又不能當場跟他嗆,
只好裝做什麼事也沒發生,除了營業用語以外不可以講任何一句廢話。
虧我連他車號都記下來了,
還想告訴他;「先生你犯了刑法309條公然侮辱罪唷!^_^」
忍了半天只好把站內的蘆洲分局電話抄下來,
讓自己心情變好一點。
也許服務業都得這樣吧?唉...鬱卒/_\
--
害我很想把他車號宣傳出去
--
只有吃與大航海時代online日版
http://imusam.blog23.fc2.com/
--
3/30下午16:35左右,
我在替客人加油,加完油準備拿發票給客人時,
後面的機車騎士就突然按了很久的喇叭,
我還在想是怎麼回事,原來那後面的人一直想往前前進
我想任何人在看到加油員手上仍持有發票時,
不會硬要趕對方動作快一點吧?
(好歹我自己也做了快四年,速度方面我保證絕對不會慢,再說我也沒加漏出來)
結果客人連油蓋都還沒蓋上,
就被這位騎YAMAHA SV風光125的機車騎士趕走。
接著因為我前面的加油員已經空閒了,
我會將客人引導至前面加油,
然而,這位沒品的機車騎士突然站在那邊不動,也不聽另外一位服務員的指示,
接著瞪了我一眼:
「@#%^##快加啦!X!(消音)...@$$@!」
我實在是快爆發了,又不能當場跟他嗆,
只好裝做什麼事也沒發生,除了營業用語以外不可以講任何一句廢話。
虧我連他車號都記下來了,
還想告訴他;「先生你犯了刑法309條公然侮辱罪唷!^_^」
忍了半天只好把站內的蘆洲分局電話抄下來,
讓自己心情變好一點。
也許服務業都得這樣吧?唉...鬱卒/_\
--
害我很想把他車號宣傳出去
--
只有吃與大航海時代online日版
http://imusam.blog23.fc2.com/
--
Tags:
顧客行為
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