不挺你的主管才是最傷的 - 顧客行為
By Jacky
at 2012-08-29T11:27
at 2012-08-29T11:27
Table of Contents
我認為 交通工具和場所的規定性質上是不同的
上千萬因為經濟或健康或便利考量而選擇大眾交通工具通勤的人們 每天上班、上課、維
持基本的人的義務和生存時 就"必須"搭捷運或公車
因此為了多數人的方便 捷運公司的規定是可以攜帶食物(帶個早餐去公司、拎個晚餐回
家) 只是不能在站內飲食
然而像圖書館、電影院、音樂廳這種一類的場所 並不是每個人每天"必須"的需求 你想
去圖書館唸書、去電影院娛樂、去音樂廳享受美好的一晚 都是你個人的選擇 所以這些
單位對於食物的規定就各有不同 不會像大眾交通工具那麼"便民" 也沒有義務讓你這麼
方便 說難聽一點 你要進來就要守那裏的規矩 不然 真的沒人求你來
其實 很多時候都是別人給我們方便 並不是代表"我可以這麼做" 我們應該要心懷感激
而不是反而抓住這點 變成自己爭辯的有力論點 這種畸形的有恃無恐如果在每個人的心
裡蔓延開來 會讓人與人之間不再有信任和體諒 這個社會給我們的"方便"只會越來越少
而已
當然 這只是我的看法 我並無法找出任何條文立論 這個世界上沒有辦法什麼事情都找到
法規來理論 很多時候靠的 是人與人之間的尊重和自制 以及素養和同理心
這是我無論工作或當顧客 待人處世時常提醒自己的想法 或許不是所有人都認同 只是想
分享給板友 :)
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顧客行為
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