露天拍賣訂單問題 - 網賣
By Joseph
at 2014-12-11T20:51
at 2014-12-11T20:51
Table of Contents
想請問...
**不太懂,更改訂單的總金額是正確的
http://ppt.cc/YXkN
運費和金額並不符合總金額
看到運費上還是寫$120元
那到底7-11運費是算幾件會被收多少錢
為此,我開了一個新賣場
他卻又下在沒有合併運費的賣場
然後幫我修正總金額
我不敢貿然出貨
一直在麻煩客人幫我取消交易
重新下標,真是傷腦筋><
不好意思,PO了落落長,這邊有長話短說版本><
想請問客人已下標兩件商品7-11取貨付款
(但兩件體積小可以算一件運費)但客人已下標結帳
似乎已經無法更改訂單,那麼是否7-11運費被收2件
(所以我放入60元也不可行)
這時該怎辦?買方那邊有取消交易鍵嗎?
因為賣方我這邊好像沒有取消交易的按鍵
目前進行到"確認金額無誤,準備出貨"
事情是這樣發生的.......
不好意思,想幾個露天拍賣的訂單問題想請教大大們
露天拍賣有客人下標兩件同樣商品因為體積小可合併運費,(7-11出貨),
但是他好像已經結帳(信箱有收到結帳通知信)是否就無法再更改訂單,謝謝喔!
我打電話去詢問買家是否要先付兩筆運費我隨貨在放入現金60元給他或者
要修改訂單,他選擇修改訂單,於是我悄悄話給他
並按下http://ppt.cc/zn-O修改訂單按鍵後,出現等待買家同意
但後來點入訂單明細http://ppt.cc/9WAg
(疑問:為何裡面的可執行動作沒有修改訂單這項,是因為我前面已做了嗎?)
然後後來看到信箱內有買家已結帳通知(不知是否有關聯)是否因為如此
並沒有完成修改訂單動作,且買方是否也無法選擇同意修改訂單?
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還有第二個問題,有點糟糕的問題,因為露天幾乎沒啥成交11只有成交一筆,
所以沒啥把心思放在露天,今天看到一筆有人下標的商品
http://ppt.cc/zn-O 最下面那筆"11/29"訂單...orz,查過公司出貨系統,好像沒出貨
但,並沒有看到任何買家的寄件資訊只剩下"出貨通知""取消交易" "棄標投訴",
是否買家下標後無提供寄件人資訊?還是已經出貨過了....
了,有點搞不清楚><,不知道有大大們可以幫我解答嗎,謝謝
真是不好意思,問題有點多,覺得有點小複雜,所以想說直接上來問
板上厲害大大們的比較快解決><謝謝
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