蝦皮賣家收到退貨後發現已拆 - 網賣

By Genevieve
at 2022-04-19T13:21
at 2022-04-19T13:21
Table of Contents
第一次板上發文,蝦皮新手最近剛賣二手出清,還沒摸清平台的退貨模式就遇到雷買家。
賣出物為二手但未拆封的蘋果筆尖,店到店寄出後,買方第8天才取貨。本來期限內有領
貨沒差,但這位買家領了不到一小時就在聊聊表示買錯商品要退貨(敢情蝦P養瞎子?)
https://i.imgur.com/nUHFP6l.jpg
因系統延遲當下沒收到已取貨通知,跟對方表示未取貨的情況下可以退貨。想想後來也認
了+不想討價還價於是同意退貨。
看到買家拍的商品包裝照是原包著泡泡紙的狀態就認為未拆,沒再次確認商品狀態是我醜
1。
https://i.imgur.com/FokUmvy.jpg
https://i.imgur.com/Egcmn7a.jpg
收到的退貨包裝用紙袋沒關係,但只用一層透明膠帶?好蝦好瞎。拆開後看到一圈圈膠帶
固定的商品封膜氣到咪咪貓貓,買錯商品還拆歸剛欸。
https://i.imgur.com/rvcpB57.jpg
已向蝦皮提起收貨爭議,本著人性本善的心情相信買家卻被銃康,就不說或許會有掉包或
試用過的可能性,拆過也難賣。
請問收到退貨品再發出爭議,蝦皮會如何處理?謝謝各位!
回頭看非常愚蠢,不知道蝦皮護買家的水深程度之後可能活該被割韭菜。
13:30更新剛收到的訊息,蝦皮處理意外理性公平:
https://i.imgur.com/tjVrs6R.jpg
--
賣出物為二手但未拆封的蘋果筆尖,店到店寄出後,買方第8天才取貨。本來期限內有領
貨沒差,但這位買家領了不到一小時就在聊聊表示買錯商品要退貨(敢情蝦P養瞎子?)
https://i.imgur.com/nUHFP6l.jpg

因系統延遲當下沒收到已取貨通知,跟對方表示未取貨的情況下可以退貨。想想後來也認
了+不想討價還價於是同意退貨。
看到買家拍的商品包裝照是原包著泡泡紙的狀態就認為未拆,沒再次確認商品狀態是我醜
1。
https://i.imgur.com/FokUmvy.jpg


收到的退貨包裝用紙袋沒關係,但只用一層透明膠帶?好蝦好瞎。拆開後看到一圈圈膠帶
固定的商品封膜氣到咪咪貓貓,買錯商品還拆歸剛欸。
https://i.imgur.com/rvcpB57.jpg

已向蝦皮提起收貨爭議,本著人性本善的心情相信買家卻被銃康,就不說或許會有掉包或
試用過的可能性,拆過也難賣。
請問收到退貨品再發出爭議,蝦皮會如何處理?謝謝各位!
回頭看非常愚蠢,不知道蝦皮護買家的水深程度之後可能活該被割韭菜。
13:30更新剛收到的訊息,蝦皮處理意外理性公平:
https://i.imgur.com/tjVrs6R.jpg

--
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