第一次差點直接衝出去打客人 - 顧客行為
By Hedwig
at 2010-02-26T02:25
at 2010-02-26T02:25
Table of Contents
其實這種事發生很多次了。只是今天剛好碰上我心情極差
真的差點衝出去打他,不過還是沒有。
今天上班有位阿杯來,當時我正在幫另一個客人收學費。
一萬多,這種大金額的一定要用點鈔機來數呀!看有沒有假鈔呀
那個阿杯就排在後面一直大叫,我要兩包灰大衛啦!
我:不好意思,稍等一下哦!(另一位正在冰箱裡跟60幾箱水打戰中)
阿杯:快一點啦!幹(阿杯全程台語)
我:不好意思,稍等一下。
因為收學費,學生單子要繳回去,所以都要蓋店章,總之我在處理第一個客人時
阿杯就一直瘋狂的亂罵。
最後幫他結完,也找完錢,他很直接的把煙的垃圾往我臉上丟
這時候我理智線已經斷一半了。
默默撿起來丟掉。
然後阿杯就很帥氣的拿一根煙起來,並且拿櫃台上要賣的打火機,直接給我點下去
當下當然是馬上跟阿杯說
我:阿杯,拍謝,我們這個不能借你點火!這樣被抓到我要被罰一萬
(這是我們該死的王八蛋政府規定的。他說這樣是幫助客人抽煙,要罰)
而我們附近的門市有人才剛被抓賣煙給未成人罰了一萬。
所以我們都很緊張。
沒想到阿杯啥都沒說,走到門口說
阿杯:銬北哦!借一下會死哦!幹,罰錢!罰三小啦!罰妳又不是罰我!
幹!看三小!再看就叫人來扁妳啦!幹
因為阿杯再跟我說的時候!我承認
我用非常非常不爽的眼神『瞪』他
我沒講話,就只是瞪他
阿杯:幹!妳欠人打是不是啦!
繼續瞪
(當下我已經氣到,有種你進來扁我呀!我直接報警,告你!看誰對誰錯呀!)
阿杯好像發現我根本不怕他,他就直接走了。
我只有默默走到倉庫,跟另一個同事說這件事。
沒想到我同事,當下差點衝出去=.=".......
最後警察來簽到的時候,我有問他,如果我們一直被罵髒話,例如全家死光光之類的
我們有錄影存證,可以告他嗎?
沒想到警察只是笑笑的說,可以是可以,只是通常你們老闆都會要你們忍耐
我跟同事的結論是,下次好好跟老闆談這件事。
因為,我們全部的員工都被罵過了。
所以........阿杯,不要太過份
不然逼到我們一家7-11的員工全部告你公然污辱。
--
Tags:
顧客行為
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