白色的鞋子... - 奧客
By Iris
at 2012-04-23T00:54
at 2012-04-23T00:54
Table of Contents
哀....我的百貨賣笑人生真的是高潮迭起
上個星期日
一個前兩天買鞋子的小姐拿了她那天買的涼鞋到櫃上說要退換貨
"小姐.妳看看你們家的鞋子.品質真的很爛~!"
客人怒氣沖沖的從袋子裡拿出她那天買的涼鞋丟在我桌上
那是一雙淺綠色船型底的涼鞋~是今年最流行的白底反差設計
不過被那客人穿到白底變黑底...鞋子側後方還被磨損而且....超級髒!!!!
"小姐.這個白色鞋底可以幫您處理~我幫您用橡皮擦擦乾淨~~"
哇靠~我從來沒看過可以把這種船型底鞋子側面穿得這麼髒的客人
"我不管~!你們這種鞋子不該做白色的鞋底~我要換貨!!!!!"
客人開始在櫃上大聲咆哮
那時櫃上還有其他要試穿的客人~看到那小姐的鞋子都一臉不敢相信的表情
"小姐.因為這雙鞋子是淺色的.淺色的鞋子穿出門之後難免會容易弄髒.我可以幫您保養"
"我不管~!!!我要換貨~!!!如果你不能處理~就去找你們公司主管出來!!!!"
奧客的嘴臉出現...我只好繼續掛著npc的笑容
"好的~那您可能要稍等一下.因為今天是假日.我幫您打電話給公司主管"
實在不想理她了~我還有旁邊其他客人要招呼啊~~~
連絡上公司主管之後
"經理.現在櫃上有一位小姐..."
"妳跟她說我鞋子只穿一次~~~"
"那位小姐她想要............."
"妳跟她說這雙鞋子材質有問題~~~~"
奧客拼了命的打斷我的電話
我把電話一放
"小姐~麻煩您親自跟我們經理溝通一下~妳本人講會更清楚喔~~~"
我把電話硬塞到奧客的手上
然後就去招呼旁邊的客人了~
旁邊試穿的另一位小姐也是要買白色鞋子
她從頭到尾聽到那位奧客跟我的對話
我拿出鞋子讓小姐試穿.那位小姐立刻就買下
在她結帳的同時~還拍了一下我的肩膀對我說
"小姐~妳好辛苦~白鞋子哪有不髒的"
我只能回她一個微笑
大約5分鐘後
奧客跟經理結束了對話
經理說要轉接給我
"妳就讓她退貨吧~~不要給她換!!這種爛客人換了一次一定有第二次~!
我們不用委屈自己做這種人的生意~!!!"
經理都這樣說了~我也樂得讓她退完趕快走人
此時奧客還在說要叫樓管出來....
這時候剛好我們樓面的新人樓管經過
樓管穿著制服實在是很簡單就被客人認出來是樓面管理人員
"小姐.妳是樓管對吧~!"
"沒錯~請問有甚麼事情嗎?"
"我要退貨~~~OOOOXXXXX"
奧客開始重複著他要退貨的點
樓管聽完她的說詞又看了一下鞋子之後說
"小姐.不好意思我們不接受你退貨的理由~這雙鞋子你在購買時已經知道是淺色
淺色的鞋子本來就有弄髒的風險~而且你接受了也購買了~我們真的沒辦法讓你退..."
囧
這時候....奧客爆了
開始瘋狂的罵樓管
瘋狂的罵這雙鞋的不對...
大概罵了2~3分鐘
這時菜鳥樓管開口了
"小姐~總不能妳在百貨公司買了一件白色上衣妳出去吃飯弄髒了妳要回來百貨公司
退貨吧~因為是你自己弄髒的啊~~~"
雖然菜鳥樓管講的話不中聽...不過這是事實....
可是在奧客面前講事實是會很慘的啊....
說時遲那時快~~奧客爆氣了~~~~~~
"妳是樓管嗎~~這層樓有妳這種人真的是百貨的不幸~~我只是要退個貨~
人家公司都答應了~妳只要來蓋個退貨章而已~幹嘛要刁難我刁難專櫃小姐~~"
((((疑~~~刁難我的是樓管嗎???還是....???)))
"妳叫甚麼名字~~我要去客訴你~~~~!!!!!"
此時菜鳥樓管才恍然大悟~~(((原來已經要退貨了))
"你們公司願意給她退???????"
我只點點頭~回應樓管一個無可奈何的微笑
這時候~奧客已經看著樓管的名字衝到服務台去客訴了.....
後來勞師動眾的麻煩了樓下的顧福課來處理~還有樓面的另一名資深的樓管出面
才順利解決...
不過顧服課上來的時候...
一直在偷笑....
我還跟顧服交換了一個眼神
顧服一邊偷笑一邊回答我
"沒關係~客人客訴的不是你們~你們沒是~是樓管..."
然後他繼續憋笑....
哀....
歹年冬.搞消郎
最好是白色鞋子穿出門都不會髒的啦~~~~((((崩潰)))))))
--
"我的小女孩˙妳所有恐懼都逃不出我的雙眼˙擁妳入我臂彎帶來欣喜無限
曾吻去妳的淚水~但現在妳人已不在˙除了痛苦只剩空虛一片˙˙˙
如果不能為妳而活˙人生對我毫無意義可言" ~Sid~
--
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