沒有如期出貨也不退款 - 消費者保護

By Elvira
at 2014-02-07T20:45
at 2014-02-07T20:45
Table of Contents
大家好,因為過程要解釋有點冗長,以下簡單扼要解釋過程:
1. 1/16在網路店舖看中一件商品,經與賣家確認能在1/28前讓我收到,賣家答應
也說再四、五天就有現貨可寄了,我當天就匯款完成了。
2. 1/22沒收到出貨通知,詢問賣家是否寄出,賣家說過年訂單多,會儘快幫我寄出。
3. 1/27還是沒收到商品,詢問賣家出貨狀況,並請賣家提供出貨單號,但賣家始終無法
提出證明,於是我要求退款,賣家說他"已將商品寄出",無法退款。
4. 1/28追問賣家商品我還是沒收到,他說貨運說無法在28號送達,賣家還是不給單號,
也不退款,於是我將整個購物過程po在e-shopping板。
5. 1/30賣家發現我在ptt上po文,以手機簡訊告知出貨單號,結果我打去貨運查詢,
商品居然是在1/30才寄出…而現在商品在我這尚未拆封。
整件事顯然地是賣家不守信用,明明沒出貨卻說出貨了還不讓我退款,
請問這跟消基會申訴有用嗎?
謝謝。
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消費者保護
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