我輸了.. - 奧客
By Ula
at 2007-03-25T15:49
at 2007-03-25T15:49
Table of Contents
噓 bug001:去做做服務業,幫客人被店長罵,不幫被客人+店長罵就知道了 03/25 15:11
推 lyremoon:所以我不是來問這個要求到底哪裡不合理了嗎-__- 03/25 15:17
→ poqwer:原PO的文,雖然沒有「清楚」說明 但如果客人想要看的書, 03/25 15:18
→ poqwer:是本來架上就會有的書,只目賣光了,那原Po不可能不去訂 03/25 15:18
→ poqwer:啊...。問題就出在,顧客要原PO訂來的書,或許是一輩子 03/25 15:19
→ poqwer:也不會有人來買的書啊,原Po當然不可能隨便答應.... 03/25 15:19
→ poqwer:重點在於,書店不提供幫你訂書讓你翻一翻的服務啊.... 03/25 15:19
→ lyremoon:對啊 像我文裡有說若書是又冷僻又貴 店家不訂我理解 03/25 15:21
→ lyremoon:但一般的書都會幫忙訂的吧 因為盛名想要先看看應該ok吧 03/25 15:22
→ lyremoon:我的問題就是 如果是「一般的書」 要求店家進貨看看 03/25 15:24
→ lyremoon:到底合不合理 如果不合理是因為什麼原因 又不是想為難 03/25 15:24
推 mokinbat:如果那類型的書...那家店本來沒有在賣的話... 03/25 15:28
→ mokinbat:硬要他訂不大合理吧:P...就像要漫畫便利屋訂英漢辭典... 03/25 15:29
→ mokinbat:而且怎樣算"一般"呢?? 03/25 15:29
推 iistar:代訂當然是要以購買為前提 不然書送過來了 顧客不要了 成本 03/25 15:29
→ iistar:應該要由誰負擔 賣出去還好 賣不出去呢 更何況 要怎麼去定렠 03/25 15:30
→ iistar:義 冷僻的書以及一般的書呢 出版社會出書 就是會有讀者群 03/25 15:30
→ mokinbat:或者去貴族世家要求煮碗羊肉爐吃看看??好吃常來吃?? 03/25 15:31
→ mokinbat:各有各的專業..去誠品翻不更好?:p 03/25 15:31
我現在要搞清楚的就是這個 「到底可不可以要求店家訂一本書,然後不一定會買的」
為什麼會有這種問題是因為看大家一直罵那個客人
但是從小到大我在書店提出這種要求
店家都說ok會進貨
都沒有人跟我說:「很抱歉我們店裡規定不行耶」
當然我不會去漫畫店要求訂英漢辭典啊
這也太無聊了吧 一般人也不會做
我所謂「一般的書」
就是店裡已經有相同類型的書
比方說琦君他每本都有 獨缺<<桂花雨>>
或者是奇幻基地他進很多 但剛好就是沒<<刺客正傳>>
缺的剛好又是我有興趣 但是沒看過的
在這種前提下
提出進貨要求真的很過份嗎?
我想很多消費者都提出過類似要求吧
畢竟「店裡本來就有類似商品,剛好獨缺我這一本」
至於poqwer所說
「是本來架上就會有的書,只是目前賣光了,那原Po不可能不進」
可是有時候店家賣完就是算了
或者是他只賣某作家的某幾本
去了一萬遍同作家的其他作品就是不進
(我就遇過啊)
這時候不去櫃台問一下怎麼知道理由何在?
或許是他那本滯銷 或許是出版社沒貨
或許是剛好老闆就是忘記有這本書存在勒?
不問問看怎麼知道
大部分的客人要是知道老闆難處也不會多加為難
有的話就進來看看嘛
我就是不想當奧客
所以才會來問問看到底是哪裡不合理
真的是很過份的要求我以後就不會再做了
如此而已╮(﹀_﹀")╭
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