我拒收!! - 顧客行為
By Edith
at 2009-07-09T19:21
at 2009-07-09T19:21
Table of Contents
以下這篇要噓隨便...只是我忍了這個客人很久今天終於爆發( ̄ー ̄;)
我是做CVS這一行的
今天因為知道店裡會有一些對我來說很有幫助的變動~所以心裡很開心
不過好心情維持不到三十分鐘....
對面賣贈品的店員,拿著他家老闆的信用卡帳單來繳費。
可能大家會說,繳費很正常啊,為什麼會影響我的心情?
因為....
這老闆每次都叫他的店員拿十塊錢硬幣來繳費!!!!
繳一千塊拿了一百個十塊錢硬幣來繳費。
繳兩千塊拿了兩百個十塊錢硬幣來繳費。
.
.
.
.
繳五千塊拿了五百個十塊錢硬幣來繳費。
繳兩萬塊也拿兩千個十塊錢硬幣來繳費!!!!!!
還有更誇張的數字就不要提了="=
而且每次裡面都會夾雜為數不少的假錢和代幣。
各位可以想像背著兩千個十塊錢去匯款的感覺嗎?而且匯款不是只有匯兩萬塊零錢而已。
偏偏離他們店不遠的地方就有郵局,和走到我們店的距離根本一樣
每次他們來繳費,我們店的人都還會好心提醒他們
拿這麼多硬幣繳費的話,到郵局會比較快
因為人家有數幣機啊~~~只要倒進機器裡面,嘩啦啦啦~~~很快就數好了
隨便都比我們得用零錢盤一個一個數、一個一個排來的強
結果每次都還是要拿來叫我們用手數....
今天我看到贈品店的店員又拿了一袋十塊錢來繳費,
我目測應該有五千塊.....
『哇,又是這麼多零錢啊~ 你要不要拿去郵局繳費比較快啊^^。』
『呃?』贈品店店員愣了一下。
『郵局有數幣機,會比我們用手數還要快很多哦^^』我很堅定的看著贈品店店員。
『上次就有跟你們說這麼多零錢的話恐怕要麻煩你們去郵局繳費比較快哦~』
贈品店店員摸摸鼻子把零錢和帳單整堆抱走了,
隔了大概五分鐘不到,贈品店老闆氣沖沖的殺了進來。
還順便把那一大袋十塊錢扔在櫃檯上。
『是怎樣!零錢就不是錢是不是!繳費代收不就是你們的服務嘛!』
贈品店老闆臉紅脖子粗的瞪著我。
『不好意思~零錢這麼多你要不要去郵局繳費比較快^^?郵局有數幣機會比我們用手數
還來的快很多哦~~~^^』我笑嘻嘻的看著他。
『說啊~~你說啊~~你現在意思是不是不收!是不是不收!』
『不要這樣說嘛~~郵局有數幣機會比我們用手數還來得快哦!
就不用這麼浪費你們的時間了^^~』
『說啊~~你說啊~~你現在意思是不是不收!是不是不收!』
『不要這樣說嘛~~郵局有數幣機會比我們用手數還來得快哦!
就不用這麼浪費你們的時間了^^~』
『說啊~~你說啊~~你現在意思是不是不收!是不是不收!』
『不要這樣說嘛~~郵局有數幣機會比我們用手數還來得快哦!
就不用這麼浪費你們的時間了^^~』
....我沒有重複打字,以上對話我和贈品店老闆至少重複了三次以上。
贈品店老闆好像突然領悟到我只會鬼打牆,於是放了大決。
『叫你們店長給我出來!』
『我就是。』
贈品店老闆愣了三秒鐘沒有講話,我笑盈盈的看著他。
『郵局有數幣機會比我用手數快很多哦^__^~~就不用這麼浪費你們的時間了~~』
『你叫什麼名字。』贈品店老闆深吸一口氣後說。
『來,我的名字在這裡。』我拔下名牌送到他眼前。『不要記錯哦~^^』
廢話,我當然知道你要客訴。名字看清楚一點不要報錯!
事後這客人當然去客訴了,聽說被080苦口婆心教育了一番...
--
我是做CVS這一行的
今天因為知道店裡會有一些對我來說很有幫助的變動~所以心裡很開心
不過好心情維持不到三十分鐘....
對面賣贈品的店員,拿著他家老闆的信用卡帳單來繳費。
可能大家會說,繳費很正常啊,為什麼會影響我的心情?
因為....
這老闆每次都叫他的店員拿十塊錢硬幣來繳費!!!!
繳一千塊拿了一百個十塊錢硬幣來繳費。
繳兩千塊拿了兩百個十塊錢硬幣來繳費。
.
.
.
.
繳五千塊拿了五百個十塊錢硬幣來繳費。
繳兩萬塊也拿兩千個十塊錢硬幣來繳費!!!!!!
還有更誇張的數字就不要提了="=
而且每次裡面都會夾雜為數不少的假錢和代幣。
各位可以想像背著兩千個十塊錢去匯款的感覺嗎?而且匯款不是只有匯兩萬塊零錢而已。
偏偏離他們店不遠的地方就有郵局,和走到我們店的距離根本一樣
每次他們來繳費,我們店的人都還會好心提醒他們
拿這麼多硬幣繳費的話,到郵局會比較快
因為人家有數幣機啊~~~只要倒進機器裡面,嘩啦啦啦~~~很快就數好了
隨便都比我們得用零錢盤一個一個數、一個一個排來的強
結果每次都還是要拿來叫我們用手數....
今天我看到贈品店的店員又拿了一袋十塊錢來繳費,
我目測應該有五千塊.....
『哇,又是這麼多零錢啊~ 你要不要拿去郵局繳費比較快啊^^。』
『呃?』贈品店店員愣了一下。
『郵局有數幣機,會比我們用手數還要快很多哦^^』我很堅定的看著贈品店店員。
『上次就有跟你們說這麼多零錢的話恐怕要麻煩你們去郵局繳費比較快哦~』
贈品店店員摸摸鼻子把零錢和帳單整堆抱走了,
隔了大概五分鐘不到,贈品店老闆氣沖沖的殺了進來。
還順便把那一大袋十塊錢扔在櫃檯上。
『是怎樣!零錢就不是錢是不是!繳費代收不就是你們的服務嘛!』
贈品店老闆臉紅脖子粗的瞪著我。
『不好意思~零錢這麼多你要不要去郵局繳費比較快^^?郵局有數幣機會比我們用手數
還來的快很多哦~~~^^』我笑嘻嘻的看著他。
『說啊~~你說啊~~你現在意思是不是不收!是不是不收!』
『不要這樣說嘛~~郵局有數幣機會比我們用手數還來得快哦!
就不用這麼浪費你們的時間了^^~』
『說啊~~你說啊~~你現在意思是不是不收!是不是不收!』
『不要這樣說嘛~~郵局有數幣機會比我們用手數還來得快哦!
就不用這麼浪費你們的時間了^^~』
『說啊~~你說啊~~你現在意思是不是不收!是不是不收!』
『不要這樣說嘛~~郵局有數幣機會比我們用手數還來得快哦!
就不用這麼浪費你們的時間了^^~』
....我沒有重複打字,以上對話我和贈品店老闆至少重複了三次以上。
贈品店老闆好像突然領悟到我只會鬼打牆,於是放了大決。
『叫你們店長給我出來!』
『我就是。』
贈品店老闆愣了三秒鐘沒有講話,我笑盈盈的看著他。
『郵局有數幣機會比我用手數快很多哦^__^~~就不用這麼浪費你們的時間了~~』
『你叫什麼名字。』贈品店老闆深吸一口氣後說。
『來,我的名字在這裡。』我拔下名牌送到他眼前。『不要記錯哦~^^』
廢話,我當然知道你要客訴。名字看清楚一點不要報錯!
事後這客人當然去客訴了,聽說被080苦口婆心教育了一番...
--
Tags:
顧客行為
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