不能換貨=服務差? - 顧客行為
By David
at 2009-07-06T21:54
at 2009-07-06T21:54
Table of Contents
昨天遇到一個客人...雖然他不算奧但是我覺得他那種心態真的很不可取
我是連鎖服飾店的店員
公司規定配件類..貼身衣物..內衣褲等商品是不能換貨的
雖說是不能換但是像配件類我們會看商品完整度跟買回去多久
真的都沒有怎麼樣還是會通融給客人方便
但是結帳的時候都會提醒客人做最後確認售出不做更換
昨天有個婦人拿一條皮帶來結帳
我按照慣例問他
我;皮帶有確定了嗎?售出不做更換唷^^
婦人;什麼意思?
我:請您做最後確認,我們配件類跟貼身衣物是不方便更換的
但是如果有瑕疵的話一定會換新的給您,不過如果是買回去不喜歡了
想要換就比較不方便了喔^^
婦人:哪有這回事?你們是大店耶!!服務那麼差!!!!(大聲)
我:不好意思我們每間店都是這樣的喔
婦人:你是店長嗎?
我:不是
婦人:那就對拉!!!不是店長還亂講!!!!!!服務那麼差!!!!!!!!!
我:...........................................................
不能換貨是我的錯嗎?
我只是提醒客人公司的規定而已
又不是只有跟他說不能換
真是不知道他在生什麼氣
還有人曾經想要換小孩內褲的
我跟他說內褲不方便換他竟然推說我們沒有跟他講而且是小孩子的又不是大人的
(OS:小孩就不是人嗎?)
如果這種也可以換的話那他也有可能換到的也是別人換貨的東西阿!!!
後來還是鬧到給他換
但是內褲的錢我們也要自行吸收因為不能賣了
這種想法的人真的很自私耶~~~
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Tags:
顧客行為
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