很幽默嗎,客人? - 奧客
By Ivy
at 2012-10-07T02:46
at 2012-10-07T02:46
Table of Contents
在下是在書店工作
狀況一
我在櫃檯的原則是我會依照書本尺寸和數量來給予客人平口紙袋或提袋,
如果超出實際需要,他們要求提袋的話會酌收十元的費用,
那天我正要幫客人裝書的時候,他先說了不用裝,手拿就可以,
結果要離去的時候突然碎念說我知道你們袋子都要收錢啦!然後又問一個袋子多少?
我就回答說如果實際購物需要是不會加收任何費用,
結果他竟然說,那我沒拿袋子不用把十塊退給我嗎?
當下我真的有股很重的怒氣想要飆出來,
但我還是再次問他,那還是我幫您把書裝起來好了,他又說不用...
真的非常傻眼,從沒聽過這種要求!
回家跟姐姐講(他也是服務業的),
他就教我要跟客人說提供紙袋的心意是無價的這種話,
可能是我修養太差真的說不出口只覺得真的是來亂的!
狀況二
客人買了同一本書非常大量,
我們有給他特別折扣,結果他在櫃檯結帳就說
可不可以一本就開一張發票,這樣統一發票中獎機率比較高,
我就說沒有辦法喔,因為團購就是算是一整批了,
他就看著我說,跟你玩的啦!
我當下真的... 不覺得有任何好玩的,
為什麼要隨口說說造成別人的困擾?????自以為很有趣嗎?
ps 總覺得高知識分子奧客的比例還真不低 真的是該多讀點書
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