影展套票無法單場退票 - 消費者保護
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By Elvira
at 2012-04-06T13:20
at 2012-04-06T13:20
Table of Contents
原由:
上個月金馬奇幻影展開賣套票跟單場票(IBON)
也同一時間開放電影場次劃位(其實是自由入座)
因為想看的很多,我買了1套1單場,
也當下把套票(共六張),劃成六場電影票
其中有兩場因為時間的關係,朋友不能去看了
她就帶著該場電影票跟"套票"購買證明去該單位欲退票
該單位回:
因為套票是屬於售票系統設定的一個單一商品,
所以我們必須將之視為「一張」,而不是「六張」。
該單位的退票方式規定:
1. 套票(850元/6張)為優惠價格,恕不接受「單張」退票,如需「整套」退票,
請於4月5日(含)前於上班時間(請先來電洽詢02-2370-0456分機289)至台北金馬
影展辦公室(台北市萬華區中華路一段74號7樓)辦理,每套需酌收10%手續費。
2. 單場票(160元)及洛基狂歡場(200元)之退票最遲須於該場次放映前一天辦理。
4月5日(含)前請於上班時間(請先來電洽詢02-2370-0456分機289)至台北金馬影展辦公室(
台北市萬華區中華路一段74號7樓)辦理,影展期間請至戲院現場之金馬奇幻影展售票處
辦理,每張需酌收10%手續費。
3.「換票」視同「退票」,若需更換場次請依上述退票方式辦理。
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也就是當我們六張套票優惠的票券,即使已劃成六場電影票,
我們只有其中兩場不能看,但要退票,只接受六場一起退。
這也太不公平了吧....
所有想退票或換票的人們,只能從該單位的票券交換區或影城公佈欄去貼文
等待有人來買票或交換場次,沒有人買的票,就只能認賠!
我相信應該不只我們遇到這個問題的不合理性,所以一定要追訴下去
已打給消保官,
消保官表示這樣的情形是違反"消保法當中的定型化契約的平等互惠原則",
為什麼要交給消費者去承擔呢
朋友也正在寫線上投訴,如果版上有任何意見請提供參考,謝謝
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Tags:
消費者保護
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