容易吹毛求疵的熟客,你們會加黑名單嗎? - 網賣
By Quanna
at 2016-01-01T23:03
at 2016-01-01T23:03
Table of Contents
這邊想要詢問大家,對於瑕疵品的想法。
最近已經消費好幾次的客人,第四次的購買,對於其中兩件針織衫的鈕扣縫線不滿意,
覺得扣起來不順有點砰砰不好看,希望可以換貨。
我這邊確認照片後,沒有看出哪裡有問題,當初出貨前也有檢查過。
由於是國外代購性質,沒有多餘的商品可以更換,所以還是讓客人退貨。
經過這幾次往來,明顯可以感受客人非常在意商品細節,稍有不同想像,便會難以接受。
請問大家,若是遇到這樣的客人,會不會乾脆加黑名單拒絕往來,以免日後多事呢?
還是會傾向以和為貴,有機會成交訂單比較重要?
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但願我們,不是因為孤單才想愛上誰 ,不是因為害怕寂寞才要拉著誰的手。
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