公務員=_= - 顧客行為
By Quanna
at 2010-12-21T22:59
at 2010-12-21T22:59
Table of Contents
因為工作關係,幾乎各種機關場合都會去過
最討厭送到公家機關跟學校單位
因為很麻煩,單純送貨就還好,一遇到代收貨款就非常麻煩
有遇過沒留電話,不知道哪個單位,找不到人,同事不敢代收
留了電話也找不到人,沒有同單位的人要理我
上次送到某國中,因為學校改建,導師室被分兩邊,收件人
也沒跟我說是哪一邊,結果同一個200公尺操場我穿越兩次,
還是抱著快20公斤的蔥油餅走路(淚)找到了辦公室,老師居然還沒回來
其他老師一副事不關己,等收件人回來了,還跟我說錢好像不夠@@
(OS.我踏馬的10分鐘前打電話給妳說要送貨了,現在才說錢不夠,
還在數錢,這都應該事前就準備好了吧?)
我還是笑容可掬地問老師需要晚點再送嗎?(心裡幹得要死)
沒想到錢居然夠耶(還好,不用再來第二趟)
原本放在冰箱旁,後來要我搬到桌上,說太重了她搬不起來(還好我有問,
真怕被補一刀說我都不替客戶想@@)
還有遇過學校老師用代收貨款買東西,明知道自己在上課,
錢也都不事先準備給同事或替代役幫忙收,電話連絡上,
指定要在下課時間那短短10分鐘送,老師啊,客戶權益不是這樣使用的啊
有送過幫派老大哥的貨都沒你誇張(不能說哪裡XD)老大還會請喝茶哩...
尤其是國中以上的,科系越多單位越複雜,就更難找到人,
常常要在學校裡逛街,有些學校總務處只代收郵件,民間快遞包裹不代收
常只留學校名稱,不留電話跟科系單位,多難送,有同事曾經2件貨送半個小時
把整個高職校園逛了一遍,半個小時在一般市區起碼可以送10件貨,搞不好
還是有時效性的...
常會遇到很多所謂的高知識份子,書讀得越多,眼睛就越看不到人啊~~
從電話中的頤指氣使的語氣就覺得這種人還是少去找惹,反倒是很喜歡送
到鄉下老人家的貨,因為很容易感受到濃濃的人情味!擔心我們開車太累
搬貨太辛苦,沒時間喝水,常會喝到剛泡好的茶,拿到剛拜拜完的飲料,
新鮮的蔬菜水果,並不是因為拿到免費的東西而開心,而是人家能體諒辛苦
工作的人,讓人覺得工作是有價值的。
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顧客行為
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