Re: 震怒---到燦坤新北市三峽店購物的不愉快經驗的 … - 消費者保護
By Oliver
at 2011-03-02T21:39
at 2011-03-02T21:39
Table of Contents
只是我一封信不知道能起到多少作用 但我覺得寫這封信給燦坤是我應該試著做的
真的覺得這種事情跟中指蕭一樣 需要藉由媒體的力量來"教育"消費者
之前一個在7-11凹贈品的客人是一例 現在燦坤買墨水的又是一例
所以 雖然應該是沒作用 但我還是寫信到燦坤官網所提供的mail了
是不是有人能一起反映呢???
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寄件人： ＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊
收信人： [email protected]
日期： Wed, 2 Mar 2011 21:31:42 +0800 (CST)
主旨： 燦坤３Ｃ您好..
燦坤３Ｃ人員您好
本人在PTT實業坊看到一位網友dantess2004張貼文章，概略內容為3/2至新北市
三峽區中山路的燦坤門市購買印表機墨水的爭議事件，該網友發表之文章中充滿消費者至
上的不合理態度，並揚言網路發文與投訴消基會或媒體記者等事項，後文並表示該店店長
已與客戶聯繫道歉等事項，但本人認為此事件燦坤門市人員處理並無錯誤，此事件為客戶
過分要求，相信燦坤也是以客戶至上提供服務與回覆歉意，但於情理並無必要對過分要求
的客戶提供如此服務，個人建議該店長不必再與此位客戶周旋，但仍建議在由燦坤３Ｃ官
方人員在網路與媒體等媒介上，澄清與平衡該客戶的不當要求與態度，實為販售與服務人
員應有的行為，而並非單方面大事化小，養成消費者無法無天的心態，個人意見提供，希
望燦坤３Ｃ能謹慎參考應對，如能經由此事件與媒體，教育消費者正確認知，才是消費者
真正的福利．
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