逛夜市遇到的殺價行為 - 顧客行為

By Cara
at 2009-05-20T18:54
at 2009-05-20T18:54
Table of Contents
5月初的時候,我下去高雄一趟找朋友玩~
週末晚上當然是要逛夜市啦~~~
就在吃飽喝足之後,我們開始逛服飾攤位,
相中一攤專賣雪紡紗的,就開始挑衣服啦~~
不過因為款是我沒有很愛,打算走人的時候,
來了兩位瘦瘦年齡看起來跟我們一樣是大學生的女生,簡稱A
從袋子裡面拿出來一件洋裝,然後態度有點點不開心,
A:"老闆娘,你這個太大件了啦~穿起來好鬆感覺很胖,我要退!"
(OS:ㄜ...這樣就要退?可以換吧= =?!)
老闆娘:"不行啦~我們是做小本生意的,可以給你換啦~不能退喔~^^"
A:"可是我怕又買到太大件的阿,這樣還不是要再跑一趟??"
老闆娘:"不會啦,你可以比肩線阿~你在挑一件看看啦~"
(這時候我對我朋友使眼色準備要烙跑了,卻聽到一句挺刺耳的話)
A:"可是人家網拍都可以退耶!!!!"
(大驚@@!! 小姐這對店家是禁句耶~"~a...可是這時老闆娘的回答也令我很反感= =)
老闆娘:"屁咧,你當我沒做過網拍喔!!"
(ㄜ..身陷戰火之中>口<!原諒我臭俗辣呆不下去,趕緊跟老闆娘說聲謝謝喔~閃人!)
後來A好像就乖乖換貨了...一開始換不就沒事情了。
不過老闆娘的回答也是一絕,可是我卻覺得可以更委婉一點,
像是不好意思,沒辦法之類的~
要是每天都是這種客人,我想我應該也會這樣回答她吧= =|||
各位會怎麼處理這種客人呢??
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Tags:
顧客行為
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