這種客人是故意的嗎? - 顧客行為
By Yedda
at 2008-10-08T11:44
at 2008-10-08T11:44
Table of Contents
跟朋友去韓式料理吃飯,老闆娘幫我們安排六人座,點完餐,帳單也出來約400元
後來來一桌六位的客人,老闆娘客氣問我們可否換位子,我們也答應了!
結果結帳的時候,老闆娘問我們帳單是否為1000多元的單子,我們說不是,而且
桌上的菜也沒收走,所以也知道我們吃了什麼!這時老闆娘才發現剛才換位子
但沒有換帳單,而且吃了1000多元的客人已經買單先離開了,服務生趕快追向
他們開車的方向,也找不到人,而且據服務生說,他們那桌客人買單的時候還
滿急的,上車一下子就咻~不見人影了!唉~~老闆娘說,他們賺的是辛苦錢(
他們的東西很好吃,而且又很便宜),因為金額差很多,客人也應該會發現吧
!!雖然在那邊唸,但我們買單的時候還是很客氣問我們有沒有吃飽啊,今天
菜色ok嗎?
不知道這種情況版上的有沒有遇到很多,因為我之前做服務業都沒有遇到,
還是吃飯的時候遇到第一次耶!
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顧客行為
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