退貨郵資問題???? - 網賣
By Zanna
at 2014-12-16T17:04
at 2014-12-16T17:04
Table of Contents
請教各位版大
我在y拍上賣衣服
因為標榜國外購買,所以原包裝不拆封,讓顧客感覺商品是正品非仿冒
結果客人收到商品有髒汙要求退貨
原本是請他在我賣場再挑一件
但是因為他說挑不到喜歡的,所以我請他將原商品退回,我會退費給他
並說清楚請他用郵局1號便利袋(郵資37元)寄回
沒想到她跟我說 :
"您好,商品已經以您指定方式寄回,但郵局1號便利袋是65元,款項請匯至XX銀行..."
還附上購票證明收據 & 包裹託運單的照片叫我要付65元
我覺得我說得很清楚是37元那種,但是他卻買65那種
我實在覺得很內傷也很頭大
剛開始網拍就遇到這種事,請問要如何處理才可以說服他我只付37元,而且不給我負評呢?
--
我在y拍上賣衣服
因為標榜國外購買,所以原包裝不拆封,讓顧客感覺商品是正品非仿冒
結果客人收到商品有髒汙要求退貨
原本是請他在我賣場再挑一件
但是因為他說挑不到喜歡的,所以我請他將原商品退回,我會退費給他
並說清楚請他用郵局1號便利袋(郵資37元)寄回
沒想到她跟我說 :
"您好,商品已經以您指定方式寄回,但郵局1號便利袋是65元,款項請匯至XX銀行..."
還附上購票證明收據 & 包裹託運單的照片叫我要付65元
我覺得我說得很清楚是37元那種,但是他卻買65那種
我實在覺得很內傷也很頭大
剛開始網拍就遇到這種事,請問要如何處理才可以說服他我只付37元,而且不給我負評呢?
--
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