買家退貨回來但商品損壞 - 網賣
By Charlotte
at 2014-12-13T11:45
at 2014-12-13T11:45
Table of Contents
各位賣家,
最近遇到一位客人,想請問大家會怎麼處理這樣的情況....
有個客人他跟我們買了一個時鐘,收到後寫悄悄話跟我們說箱子一大箱裡面只有一片
壓克力板根機芯,覺得太貴想退貨,另外覺得時鐘不是他想像得那種,但我們商品描述
寫得很詳細,材質就是壓克力板+機芯,那我想說客人不喜歡還是讓她退貨,於是請他
寄回來我這,昨天收到包裹時,超傻眼的用印刷品貼20元郵票寄回來,只用薄薄兩片紙
板固定,有一邊還沒有完全封住,心裡不好的預感來了,打開來果然機心把壓克力板壓
壞了,出現多條裂痕,立刻寫悄悄話給他,說商品收到了但出現很多裂痕,想跟他一起
討論如何處理,於是照片也寄給她,後來幾次禮貌性跟買家說明,也附照片給他,但最
後寫悄悄話來說:沒看到照片阿,另外你打算怎麼處裡?可以送回工廠換壓克力板嗎?
最後有留line叫我傳照片給他,傳了之後買家還沒有回應....
我們打算退半額給他,不知道各位賣家會如何處理呢?? 謝謝大家了!
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