購買物品收到時，與網頁當初標示不合，怎麼辦? - 退貨
By Adele
at 2010-10-22T17:10
at 2010-10-22T17:10
Table of Contents
Yahoo購物中心 BOBBI BROWN推出的特惠組
有流雲眼線膠(墨黑色) +眼線筆+小瓶睫毛膏
那時候看到這個特惠組，超級無敵心動
因為完全就是我想要買的
但是收到產品卻讓我傻眼
因為眼線膠的色號居然是(晶炭色)
然後我就申請了要換貨
因為收到商品有瑕疵(與當初購買網頁完全不符阿~)
結果剛剛客服人員打電話來說
無法幫我更換成「墨黑色」
因為當初購買的網頁，是廠商自己標示錯誤，
所以根本沒有墨黑色的眼線膠組合可以換。
哪有這種事~~難道他網頁標示錯誤不該負責任嗎？
他說我要嘛就退貨，要嘛就接受現在買的組合= =
我真的很不爽
難道消費者只能這樣自認倒楣？
沒有辦法爭取嗎？
以下附上當時買的訂單快照圖證實我說的↓
http://ppt.cc/zz0k
但是現在Yahoo的網頁已經修改了
修改成晶炭色
http://buy.yahoo.com.tw/gdsale/gdsale.asp?gdid=2361332
說實在
難道我只有退貨這個選擇嗎？
難道當初標錯誤他們部不用負責任嗎？
想問問大家意見~~謝謝。
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退貨
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