該再次警告課人嗎? - 顧客行為
By Hardy
at 2011-08-20T05:13
at 2011-08-20T05:13
Table of Contents
這是一個有點良心道德跟生意損失上的掙扎~~
我們有個大陸客人，
很堅持要買我們公司的一個羊奶產品給三歲的小朋友喝，
這個產品試給成人有骨關節問題的人使用，
而且大多數購買的客人都是醫生或者復健師建議後才來買的!
上次來買的時候同事就跟客人說這個"不適合"小朋友服用，
客人很兇的說 "要不然你要我的孩子吃甚麼?哪裡買??"
這次客人又說還要再買六瓶給孩子吃，
但是這個產品就連有心臟病腎臟病的成人都不能吃了!(鉀鈉的含量都高)!
更何況是孩子呢??????
可是客人又很凶而且很堅持~~~
同事說這次要不要講的恐怖嚴重一點?
但是這樣講，萬一他把上次買的吃光了還拿來退怎麼辦?
就算是老闆說這個事涉孩子的健康~~退就給他退吧!
可是恐怖的大陸人萬一說要告我們哩???
我承認我是一個幻想力豐富的人~~~
不過我想到好多恐怖的可能，
越想越害怕~~~ (還好不用我去跟客人說~~~~)
如果今天是你，你會怎麼應對這個客人呢?
基本上我們是不想得罪他，但是也不想讓他繼續買這個給小孩吃~~~~
--
刺鼠的亂想世界.....加拿大生活 旅行 芳療分享
http://tw.myblog.yahoo.com/nivi-canada/
加拿大並非美麗新世界，渴望移民者請三思..
--
Tags:
顧客行為
All Comments
By Elizabeth
at 2011-08-21T00:10
at 2011-08-21T00:10
By Franklin
at 2011-08-25T06:17
at 2011-08-25T06:17
By Odelette
at 2011-08-27T20:28
at 2011-08-27T20:28
By Aaliyah
at 2011-09-01T06:41
at 2011-09-01T06:41
By Belly
at 2011-09-05T10:34
at 2011-09-05T10:34
By Callum
at 2011-09-08T18:31
at 2011-09-08T18:31
By Daniel
at 2011-09-09T09:55
at 2011-09-09T09:55
By Puput
at 2011-09-09T22:13
at 2011-09-09T22:13
By Adele
at 2011-09-14T03:38
at 2011-09-14T03:38
By Olive
at 2011-09-16T02:14
at 2011-09-16T02:14
By Rae
at 2011-09-19T18:03
at 2011-09-19T18:03
By Agnes
at 2011-09-22T15:45
at 2011-09-22T15:45
By Ophelia
at 2011-09-23T16:44
at 2011-09-23T16:44
By Ivy
at 2011-09-26T01:22
at 2011-09-26T01:22
By Harry
at 2011-09-29T11:17
at 2011-09-29T11:17
By William
at 2011-10-03T22:27
at 2011-10-03T22:27
By Wallis
at 2011-10-05T11:36
at 2011-10-05T11:36
By Lily
at 2011-10-08T20:16
at 2011-10-08T20:16
By Rosalind
at 2011-10-13T11:07
at 2011-10-13T11:07
By Ophelia
at 2011-10-15T22:38
at 2011-10-15T22:38
Related Posts
鑰匙開到爛掉要換新的
By Linda
at 2011-08-17T14:18
at 2011-08-17T14:18
你眼睛是都沒在看的阿!!!
By Valerie
at 2011-08-13T14:09
at 2011-08-13T14:09
同行的反而更澳~
By Todd Johnson
at 2011-08-13T10:44
at 2011-08-13T10:44
客人要求把消耗品列入保固
By George
at 2011-08-11T12:19
at 2011-08-11T12:19
待在麥當勞看書佔位一整天還瞪店員
By Agatha
at 2011-08-09T12:43
at 2011-08-09T12:43