記憶喪失說話不算話的客人 - 奧客
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By Jessica
at 2015-01-20T17:14
at 2015-01-20T17:14
Table of Contents
遇到一個反起反倒的奧客,名片送印後過了3小時(我下班後50分鐘)
他傳line說要加字,我打去工廠他們說已經印了
客戶居然回「無言,動作那麼快喔,你確定印了?」
當天確認的件當然要下班前送印啊,下班後才傳LINE說要改,
不能改就嫌別人動作太快?不然我要拖到3天後才送印嗎?
然後報優惠券的價格給他,詢價前問他有沒有流水號,他說沒有
樣品上也沒有,所以我就報沒有流水號的價格給他
他看完價格後問「有流水號嗎?」
我心裡想說之前說不用號碼啊
就回「沒有喔,是以您拿的樣本去估價,沒有其他加工」
他居然回「我是說我要有流水編號,應該是妳去想辦法吧,
怎麼我要求什麼都被拒絕,到底我是客戶還是妳是客戶,折價卷妳不用做了」
超火大的,名片已經傳檔案給他校對,他回OK
我還再確認一次問「這樣可印刷了嗎?」,他回「好」,我才送印的
折價券規格都問你了,明明說不用流水號,現在又怪我沒幫你做流水號
請問到底是有什麼資格大聲啊!不要做最好!我還怕你又記憶喪失怪東怪西咧!
--
他傳line說要加字,我打去工廠他們說已經印了
客戶居然回「無言,動作那麼快喔,你確定印了?」
當天確認的件當然要下班前送印啊,下班後才傳LINE說要改,
不能改就嫌別人動作太快?不然我要拖到3天後才送印嗎?
然後報優惠券的價格給他,詢價前問他有沒有流水號,他說沒有
樣品上也沒有,所以我就報沒有流水號的價格給他
他看完價格後問「有流水號嗎?」
我心裡想說之前說不用號碼啊
就回「沒有喔,是以您拿的樣本去估價,沒有其他加工」
他居然回「我是說我要有流水編號,應該是妳去想辦法吧,
怎麼我要求什麼都被拒絕,到底我是客戶還是妳是客戶,折價卷妳不用做了」
超火大的,名片已經傳檔案給他校對,他回OK
我還再確認一次問「這樣可印刷了嗎?」,他回「好」,我才送印的
折價券規格都問你了,明明說不用流水號,現在又怪我沒幫你做流水號
請問到底是有什麼資格大聲啊!不要做最好!我還怕你又記憶喪失怪東怪西咧!
--
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奧客
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