要求折扣的方式之一 - 顧客行為

By Ida
at 2009-09-21T15:21
at 2009-09-21T15:21
Table of Contents
客人送的錄音筆lcd故障,
打去電話去報價時就被威脅了。
"這東西才多少錢,你維修這個價錢不會太誇張嗎?我剛過保固耶!不能算便宜點嗎?"
"抱歉!我們都是按公司規定報價,無法作折扣。"
"好吧,我也只能修理。但我要跟你說本人是教電子的,你這樣我會轉告我的同事
跟學生叫他們買你們產品時要三思,這東西不過是摔一下而已就壞了,一片LCD不過多少
你跟我收這種價錢讓我覺得根本是黑店,我希望你能幫我反應給你們公司。
那我也直接跟你說我希望你們給我個滿意的答覆"
這是第一通,講了半小時,我答應會向公司反應。
之後第二通似乎是客人的家人打來說要客訴,剛好主管接到,
於是就讓他得逞了。
===================================================================
我也很想反問這位"老師"電子產品是要摔幾下壞掉才能符合您的標準?
雖然不確定這位是真老師還是...
--
Tags:
顧客行為
All Comments

By Enid
at 2009-09-24T23:16
at 2009-09-24T23:16

By Gilbert
at 2009-09-25T09:44
at 2009-09-25T09:44

By Rae
at 2009-09-30T01:03
at 2009-09-30T01:03

By Thomas
at 2009-10-04T05:34
at 2009-10-04T05:34

By Skylar Davis
at 2009-10-05T16:33
at 2009-10-05T16:33

By Kyle
at 2009-10-09T06:37
at 2009-10-09T06:37

By Connor
at 2009-10-10T11:40
at 2009-10-10T11:40

By Caroline
at 2009-10-15T02:16
at 2009-10-15T02:16
Related Posts
開店被黑道砸店 怎辦

By Susan
at 2009-09-20T09:00
at 2009-09-20T09:00
請大家幫忙

By Oscar
at 2009-09-19T22:39
at 2009-09-19T22:39
不給點數就不買的客人..

By Irma
at 2009-09-19T19:10
at 2009-09-19T19:10
代買板的買家..

By Belly
at 2009-09-15T11:21
at 2009-09-15T11:21
不給點數就不買的客人..

By Kumar
at 2009-09-09T20:21
at 2009-09-09T20:21