蝦皮退款,買家卻不退回商品 - 網賣

By Emma
at 2017-08-03T17:47
at 2017-08-03T17:47
Table of Contents
如題
已和買家協調退款退貨部分
沒注意到蝦皮退款是直接退
就先同意退款了
事後詢問買家寄送問題也都不回應不回覆
已向蝦皮聯絡
只表示款項已經退了
也協助我發信聯繫買家了
但並無公權力負責買家不退貨這件事
請我尋求第三方協助(警方或消保)
收到相關函文後再配合調查並提供資料
想請問如尋求法律途徑應該如何處理?
謝謝
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