網路書局包膜的書拆了可以退嗎 - 消費者保護
By Oliver
at 2015-03-15T12:52
at 2015-03-15T12:52
Table of Contents
昨天在金石堂網路書局買了一本烘焙的書
書本有包膜
但是我還不敢拆封
我怕拆封後,看了內容若不是我需要的
無法退貨,畢竟一本要800多塊
昨天問了金石堂客服,這是他今天的回覆:
在金石堂網路書店購物,依照消費者保護法的規定,享有商品取貨日起七天猶豫期的權益
。如果您所購買的商品是漫畫、寫真集、電腦軟體、遊戲光碟、CD、VCD、DVD、食品、耗
材、個人衛生用品等一經拆封即無法回復原狀的商品,在您還不確定是否要辦理退貨以前
,請勿拆封。
提醒您:猶豫期並非試用期,請注意退回之商品必須是全新狀態(不得有刮傷、破損、受
潮)且需完整(包含主商品、附件、內外包裝、隨機文件、贈品等...)。
若原商品包裝、主商品或配件有損毀、遺失的情況,將可能被認定為已逾越檢查商品的必
要程度,而將影響您退貨的權益,本公司也可能依毀損程度扣除回復商品原狀的必要費用
。
所以這代表我拆封了,內容不符我所需,是無法退貨嗎?
謝謝~
--
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