此案例『消保法』與『著作權法』是否相抵觸? - 退貨
By Zora
at 2010-11-30T23:52
at 2010-11-30T23:52
Table of Contents
前兩天有顧客購買有外包裝有收縮膜的書籍,
拆封後,覺得與學校教材不符,欲退貨;
賣場告知此為有著作權之產品,除非產品本身有瑕疵得以換貨,否則無法退貨。
顧客聲稱詢問『消保官朋友』後,
說賣場未在外包裝上標明『拆封後不予退貨』,
雖然購物明細上有標示『有版權之產品,除非有瑕疵得以換貨,否則不可退貨。』
但仍必須於結帳後才可得知不可退貨,
該消保官友人表示賣場有欺騙消費者嫌疑。
請問『著作權法』與『消保法』是否有相抵觸?
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