服務業作久了 熱忱也沒了 - 顧客行為

By Xanthe
at 2008-09-24T20:58
at 2008-09-24T20:58
Table of Contents
昨天在店裡遇到一位客人
買雞蛋 23元 再加上飲料 煙 83元
看了我說 他只帶了82元
我看到他滿臉希望 可不可以通容
面無表情的我 拿走了一顆蛋 重新算
總共80元
然後打了發票 結了帳…
雖然只是一塊錢
但被一些客人們付錢時 常遇到會給我一堆零錢遍遍少一塊
不然就是不知用哪一家遊劇場的硬弊 充當錢
也曾被客人說 下次再給 然後永不出現
遇到了這種客人們後 我對客人們的信任度也越來越降低 我也越來越泠漠了
除非是熟客 不然一律不給欠
--
買雞蛋 23元 再加上飲料 煙 83元
看了我說 他只帶了82元
我看到他滿臉希望 可不可以通容
面無表情的我 拿走了一顆蛋 重新算
總共80元
然後打了發票 結了帳…
雖然只是一塊錢
但被一些客人們付錢時 常遇到會給我一堆零錢遍遍少一塊
不然就是不知用哪一家遊劇場的硬弊 充當錢
也曾被客人說 下次再給 然後永不出現
遇到了這種客人們後 我對客人們的信任度也越來越降低 我也越來越泠漠了
除非是熟客 不然一律不給欠
--
Tags:
顧客行為
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