替我同學抱屈 這款家長 - 顧客行為

By Doris
at 2009-06-07T11:49
at 2009-06-07T11:49
Table of Contents
我同學也是在餐飲業工作
他是學徒 店裡忙的時候不免也要去外場幫忙
那天
他服務一桌帶著小孩的媽媽
小孩堅持不肯用兒童餐具
(怕瓷碗打破傷到小孩 所以通常都會換成塑膠製的
我同學凹不過他們
想說只要小心一點就好 何況媽媽在旁邊
前菜上湯時
小孩子拿起餐刀敲湯碗
把湯碗打翻了 摔破在地上
該名小孩開始大哭
同學很緊張得怕小孩燙傷
拿了冰毛巾去幫他擦拭
這時
媽媽說話了
"你是白癡是不是?不會先幫小孩換塑膠碗嗎?"
我同學回答
"我剛剛有來換過 弟弟說不要換的"
媽媽再發飆
"他是小孩子不懂阿 你們也不懂啊?"
我同學默默的收拾殘骸
媽媽又補了一句
"不會回話是不是? 你媽是怎麼教你的? 沒教養"
我同學從小就沒有媽媽...
聽到這句話 心裡很不舒服
回答"不好意思 我沒有媽媽"
本以為該名媽媽就不會再講話了
結果
"喔~那難怪了"
"早說嘛 我還會可憐你沒有媽媽"
我同學臉都綠了
你旁邊有小孩耶
當著小孩的面說這種話應該嗎?
還沒完
"我替你媽覺得羞恥"
我同學是一個憨厚的男生
當下他都快哭了
沒聽清楚那名媽媽還說了些甚麼
他加快速度收拾好
奔回內場廚房
大哭....................
我說這位媽媽
只不過是破了一個碗 而且是你小孩打破的
有必要把我同學羞辱成這樣嗎........
當天晚上我同學打電話給我
一個大男生在電話另一頭大哭
連我都不忍心了
哀 何必呢?
p.s.他說店裡師傅教他說 他當下應該回答
"對不起 我想我去世的媽媽今天晚上會親自去向你道歉"
--
他是學徒 店裡忙的時候不免也要去外場幫忙
那天
他服務一桌帶著小孩的媽媽
小孩堅持不肯用兒童餐具
(怕瓷碗打破傷到小孩 所以通常都會換成塑膠製的
我同學凹不過他們
想說只要小心一點就好 何況媽媽在旁邊
前菜上湯時
小孩子拿起餐刀敲湯碗
把湯碗打翻了 摔破在地上
該名小孩開始大哭
同學很緊張得怕小孩燙傷
拿了冰毛巾去幫他擦拭
這時
媽媽說話了
"你是白癡是不是?不會先幫小孩換塑膠碗嗎?"
我同學回答
"我剛剛有來換過 弟弟說不要換的"
媽媽再發飆
"他是小孩子不懂阿 你們也不懂啊?"
我同學默默的收拾殘骸
媽媽又補了一句
"不會回話是不是? 你媽是怎麼教你的? 沒教養"
我同學從小就沒有媽媽...
聽到這句話 心裡很不舒服
回答"不好意思 我沒有媽媽"
本以為該名媽媽就不會再講話了
結果
"喔~那難怪了"
"早說嘛 我還會可憐你沒有媽媽"
我同學臉都綠了
你旁邊有小孩耶
當著小孩的面說這種話應該嗎?
還沒完
"我替你媽覺得羞恥"
我同學是一個憨厚的男生
當下他都快哭了
沒聽清楚那名媽媽還說了些甚麼
他加快速度收拾好
奔回內場廚房
大哭....................
我說這位媽媽
只不過是破了一個碗 而且是你小孩打破的
有必要把我同學羞辱成這樣嗎........
當天晚上我同學打電話給我
一個大男生在電話另一頭大哭
連我都不忍心了
哀 何必呢?
p.s.他說店裡師傅教他說 他當下應該回答
"對不起 我想我去世的媽媽今天晚上會親自去向你道歉"
--
Tags:
顧客行為
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