插隊的阿桑 - 顧客行為
By Joe
at 2008-04-05T19:26
at 2008-04-05T19:26
Table of Contents
昨天到夢時代的宜得利買東西
我們快結完帳的時候一位爸爸帶了2個小孩
就直接從收銀台的出口，要店員幫他結帳
那時候我們後面還有一對情侶"排隊"等著結帳
店員就跟那位爸爸說:不好意思喔，他們先來的喔，我要先幫他們結帳
正常人如果搞不清楚排隊方向，被糾正了就會乖乖去排隊
結果那位爸爸，很兇的跟店員說"後面才一個人而已，有什麼關係"
然後把東西"丟"在收銀台，一定要店員先幫他結帳
店員跟情侶都傻眼了，大概也不敢惹他吧，就讓那位爸爸先結帳了
他的2個小孩就在旁邊耶，真是不良示範。
其實那天人真的不多，那對情侶也只買了一隻狗抱枕
真的不會等很久....有那麼急嗎？
而且插隊就是插隊，管你是插一個人的隊，還是100個人的隊。
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顧客行為
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