我到底該不該退錢 - 顧客行為
By Iris
at 2010-08-03T21:09
at 2010-08-03T21:09
Table of Contents
我遇過一個客人來買房間的喇叭鎖
過幾天後來說要退 因為他用不到了
我看東西都是新的 所以我就退給他
但是整個崎模子都被他搞差了
還有一個女客人來打了一隻鑰匙
隔幾天來 說鑰匙打不開要退錢
我:"打不開我可以幫你修整到可以開"
女:"因為我很緊急 所以我去別人那裏打了"
我:"..."
我還是退她錢..心中也請她以後不要再來
鑰匙這種東西打過就是你的鑰匙
別人根本不能用 所以我不是沒賺就算了 是賠錢
我還可以合理的懷疑她家有人來住兩天
需要一把鑰匙 用完就退
也可以懷疑 她問到比較便宜的
所以來退
--
過幾天後來說要退 因為他用不到了
我看東西都是新的 所以我就退給他
但是整個崎模子都被他搞差了
還有一個女客人來打了一隻鑰匙
隔幾天來 說鑰匙打不開要退錢
我:"打不開我可以幫你修整到可以開"
女:"因為我很緊急 所以我去別人那裏打了"
我:"..."
我還是退她錢..心中也請她以後不要再來
鑰匙這種東西打過就是你的鑰匙
別人根本不能用 所以我不是沒賺就算了 是賠錢
我還可以合理的懷疑她家有人來住兩天
需要一把鑰匙 用完就退
也可以懷疑 她問到比較便宜的
所以來退
--
Tags:
顧客行為
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