客人你的眼睛還有你的腦袋呢? - 奧客
By Kumar
at 2010-06-12T17:22
at 2010-06-12T17:22
Table of Contents
今天要分享的是客人的眼睛跟腦袋跑哪裡去了?
大家應該都會遇到就是客人一進來,
然後直接問櫃台他要的東西在哪裡、或者直接告訴你他的需求叫你找給她..
這些我都可以體會,也會盡力滿足客人的要求。
但是~~~有些客人的問題真的很令我感到千千萬萬個無奈耶!!
稍微用一下你們的眼睛看一下商品的牌子,用你們的大腦思考一下很困難嗎??
我們店每個麵包都有很清楚的品名、內容物跟素食者可不可以吃,
例如:法式蔓越莓起士(奶素)
顧名思義:法式麵包,內有蔓越莓+起士,素食者吃奶的可以食用。
《狀況》
1.指著麵包問這是甚麼?
我們店每個麵包都有很清楚的品名、內容物跟素食者可不可以吃,
例如:法式蔓越莓起士 40元(奶素)
顧名思義:法式麵包,有蔓越莓+起士,素食者吃奶的可吃,40元一個。(很難嗎冏)
(解釋完後又在指著另外一個麵包問一樣的問題)
2."小姐,你們這個紅豆麵包裡面是包甚麼?" (類似的問題多到爆炸)
"痾....就是包紅豆"
3.指著標示著"法國甜點"的東西問說:這個是甜的嗎?熱量高嗎?
4.在一堆人等著排隊結帳的時候,問:小姐,你們哪些麵包單價35元以內的?
(可以等我結完帳嗎,可以先請您自己看一下嗎!!!)
5.巧克力麵包會有巧克力味道嗎?熱量高嗎?
6.指著"蜂蜜芥末"問:這芥末是嗆辣的那種嗎?
(我牌子寫著:使用黃芥末,不辣,吃起來酸酸甜甜的)
還有太多太多太多啦~
我只想說,有時候客人稍微用個眼睛跟大腦很難嗎....
這也不算奧客,但常常遇到真的是會令人好無言阿...........
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Tags:
奧客
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at 2010-06-16T06:03
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