大年初一就受奧客氣 ! - 奧客
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By Hedda
at 2009-01-26T19:28
at 2009-01-26T19:28
Table of Contents
今天麥當勞還是照常營業 (偏偏這時候人最多)
大概中午RUSH TIME的時候
有一位客人在旁邊看了很久..
跟我點餐時就說了一句話: 我會點很多喔 , 你記的住嗎?
(當下我的感覺馬上告訴我他是奧客)
點餐時他的口氣也很不好
我:飲料薯條加大嗎?
奧:當然啊!不然呢? (誰知道你要加大啊,你又沒主動說)
然後等餐過程他就一直說怎麼那麼慢(他點了5份以上套餐耶!自己點那麼多的...)
後來我們的RUNNER餐備齊了呈遞餐點時請客人對一下餐點...
來了來了
客人發飆了
奧:你們現在是怎樣,讓我等那麼久還要我自己對餐點?
奧:你們的服務員臉色又那麼差!
經理馬上出面請他不要生氣
奧:(更大聲想引他人注意)現在是什麼情況,大過年我們還要來受你們的氣
你們是怎麼教育員工的?
當下我真的很想回他,大過年我們就想受你的氣嗎?大不了你回家吃自己啊?
他這樣說很嚴重污辱我們耶!我們是有權告他誹謗耶...
真的很討厭這種客人耶,想說來台北支援大家會文明一點
沒想到奧客都一個樣....真是辛苦這家店了
--
大概中午RUSH TIME的時候
有一位客人在旁邊看了很久..
跟我點餐時就說了一句話: 我會點很多喔 , 你記的住嗎?
(當下我的感覺馬上告訴我他是奧客)
點餐時他的口氣也很不好
我:飲料薯條加大嗎?
奧:當然啊!不然呢? (誰知道你要加大啊,你又沒主動說)
然後等餐過程他就一直說怎麼那麼慢(他點了5份以上套餐耶!自己點那麼多的...)
後來我們的RUNNER餐備齊了呈遞餐點時請客人對一下餐點...
來了來了
客人發飆了
奧:你們現在是怎樣,讓我等那麼久還要我自己對餐點?
奧:你們的服務員臉色又那麼差!
經理馬上出面請他不要生氣
奧:(更大聲想引他人注意)現在是什麼情況,大過年我們還要來受你們的氣
你們是怎麼教育員工的?
當下我真的很想回他,大過年我們就想受你的氣嗎?大不了你回家吃自己啊?
他這樣說很嚴重污辱我們耶!我們是有權告他誹謗耶...
真的很討厭這種客人耶,想說來台北支援大家會文明一點
沒想到奧客都一個樣....真是辛苦這家店了
--
Tags:
奧客
All Comments
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By Heather
at 2009-01-26T22:04
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at 2009-01-28T08:41
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at 2009-02-01T00:20
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By Jacky
at 2009-02-03T08:16
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at 2009-02-05T20:48
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at 2009-02-07T02:14
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at 2009-02-08T02:19
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at 2009-02-09T17:34
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at 2009-02-12T15:10
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at 2009-02-17T01:24
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at 2009-02-20T13:43
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at 2009-02-21T17:16
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at 2009-02-23T21:38
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at 2009-02-24T15:13
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at 2009-02-28T15:59
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at 2009-03-03T10:20
at 2009-03-03T10:20
Related Posts
資展的奧客
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By Zenobia
at 2009-01-25T03:34
at 2009-01-25T03:34
你們賣的都比隔壁貴喔
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By Megan
at 2009-01-24T13:07
at 2009-01-24T13:07
面對奧客時,怎樣還能保持心平氣和的表情?
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By Tracy
at 2009-01-23T23:59
at 2009-01-23T23:59
這樣算奧客嗎?
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By Leila
at 2009-01-22T14:19
at 2009-01-22T14:19
做服務業做的好心酸..
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By Gilbert
at 2009-01-20T23:09
at 2009-01-20T23:09