在郵局遇到的歐巴桑 - 顧客行為
By Edith
at 2011-01-02T00:39
at 2011-01-02T00:39
Table of Contents
那天星期五下午 我去郵局辦事情
抽了號碼牌309號 看了看眾櫃檯的數子都還在280多號
我想我有得等了!!(因為5個櫃台只有3個開)
早就做好心理準備,我就開始邊聽音樂邊等~~
突然聽見一個阿婆很大聲的在講話
看見一個阿婆一個櫃台跑過一個
一直跟辦事人員說:
幫我辦一下很快辣!我孫子沒人顧...一下下就好了~
當然櫃台辦事人員有請她等叫號
阿婆就還是不死心的,每個櫃台都試試看~~
好不容易讓她等到突然空下來,還沒叫號的櫃台
她就直接上前去開始辦她的事
一辦就是15分鐘......(好像是很麻煩的手續~)
可能是櫃檯辦是人員好心想說,阿婆的孫子沒人顧,所以先讓阿婆插隊~~
後來有另一個歐巴桑,問說怎麼放孫子一個人在家~balabala
結果阿婆說:孫子其實在家裡有給外傭顧啦!!
我頓時覺得非常生氣~~ 這根本就是欺騙別人的好心好意!!
還好意思講出來?!
結果那天因為那個阿婆,我又等更久了!!(怒)
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顧客行為
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