叫我哥哥我就去繳錢~~ - 顧客行為
By Sierra Rose
at 2010-08-18T22:29
at 2010-08-18T22:29
Table of Contents
我是某電信業客服～～
今天遇到一個人客欠了兩期的帳款不繳錢！
人客：小姐，我真的很不想去繳錢餒～
我：Ｘ先生，使用者付費還是請您儘快繳款！
人客：小姐，我不喜歡你叫我Ｘ先生，我喜歡你叫我Ｘ哥哥～～
我：Ｘ先生，不好意思，這不是公司提供給我們稱呼客人的稱謂！
人客：不要那麼制式嘛！你叫我哥哥～我馬上去繳錢！
我：Ｘ先生，很抱歉，還是麻煩您儘快繳款～
人客：小姐，我說到做到，你叫我一聲哥哥～我下午就去繳！
我是客服，不是0204，你打0204很多人會很樂意叫你哥哥啦~~~~~
--
今天遇到一個人客欠了兩期的帳款不繳錢！
人客：小姐，我真的很不想去繳錢餒～
我：Ｘ先生，使用者付費還是請您儘快繳款！
人客：小姐，我不喜歡你叫我Ｘ先生，我喜歡你叫我Ｘ哥哥～～
我：Ｘ先生，不好意思，這不是公司提供給我們稱呼客人的稱謂！
人客：不要那麼制式嘛！你叫我哥哥～我馬上去繳錢！
我：Ｘ先生，很抱歉，還是麻煩您儘快繳款～
人客：小姐，我說到做到，你叫我一聲哥哥～我下午就去繳！
我是客服，不是0204，你打0204很多人會很樂意叫你哥哥啦~~~~~
--
Tags:
顧客行為
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at 2010-08-21T20:35
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