升為M的副理居然有此行為 - 顧客行為
By Todd Johnson
at 2007-09-02T20:19
at 2007-09-02T20:19
Table of Contents
我是誰大家都應該知道。
之前PO文被虛的慘兮兮0...0
今天,我要來分享我們家副理做的好事。
有一天,應該是四天前,我們副理...很高興的跟我說
=========以下是副理所說的================
AFL5B我跟你說喔
我那天去381(餐廳代號)辦事,弄完去隔壁的"使他爸"喝咖啡,
然後我女兒說要吃雞塊我就叫他去買。
然後我們沒有很明目張膽唷,我們還背對者他們吃,
然後他們店員就走過來跟我說,小姐,我們禁帶外食唷,要吃的話要麻煩你到外面吃唷。
然後我就發脾氣了,我就罵他們,你們明知道小孩不喝咖啡,誰叫你們不賣雞塊...
然後我就打080,結果假日沒人接。我就到家樂福去找樓管,結果樓管又休假。
後來他們店長,就是叫我出去外面吃的那個人,過人跟我道歉...
=============結速===============
後續那位店長和副理說什麼,我就忘了。
重點是...
當我聽完他自己帶外食,還打080投訴別人時候,我整個人就是傻眼加無言...
靠,今天是誰對誰錯啊?
如果今天有客人帶肯德G的蛋塔來你店裡面,你去跟他說禁帶外食,她投訴妳,
妳又做何感想?
同樣是服務業,沒必要這樣吧...
我只是覺得,我們副裡真的很過分。
(我們店隔壁是肯德基,店經理&副理很討厭肯德基,因為搶走生意)
我倒是蠻想看看,如果有客人帶蛋塔來我們店裡吃,然後副理過去跟他說不能用外食。
客人如果跟他說,誰叫你們不賣蛋塔,然後再打080投訴她,她的臉不知道會不會比
牛糞還要臭...
我覺得,她太自私了。
自己身為速食店的副理,做錯事,還投訴別人。
哎~~~~
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Tags:
顧客行為
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By Caitlin
at 2007-09-03T03:20
at 2007-09-03T03:20
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at 2007-09-05T01:00
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at 2007-09-09T20:46
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at 2007-09-11T23:27
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at 2007-09-22T09:40
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at 2007-09-24T12:30
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