首購Dior皮夾甘苦談 part 2(文長慎入) - 品牌
By Yuri
at 2022-05-16T16:38
at 2022-05-16T16:38
Table of Contents
首先要說,
我本來只是想開開心心的買個生日禮物而已,
這是分享第一次接觸迪奧的實際體驗和個人的感受,
而因為敘事角度當然是以自己為主,
不能說是絕對的公正。
首次A4進店是星期二,
然後打電話去微風是星期天,
前後加起來也不過五天以內。
相關單據和櫃姐對話紀錄我都有備份,
接下來會儘量精簡文句,
儘快交代過程,不好意思。
(續前文
在Line上說待會會找樓管過去退款之後,
櫃姐便說因為超出她職權範圍會向上提報。
抵達新光跟樓管表達希望退回訂金之後,
樓管便請了迪奧主管到服務台處。
在說明兩家店服務差異,
造成我購物感受上的落差,
以及單據上寫可退換,
但銷售員卻不給退訂金的狀況後,
主管說會再進行瞭解,
並且會將我想退款的需求跟公司內部主管請示,
請我等電話回覆。
之後想說微風那邊既然已經有電話留貨了,
還是要有誠信去結帳。
到了微風本館迪奧之後,
接待的櫃哥跟A4的人一樣沒表情,
讓我開始覺得這是不是公司SOP之一,
接下來就一般結帳的流程,
沒什麼好說的了。
結完帳後,
恰巧A4主管打來了,
她有跟微風做確認,
並就發生的事情進行解釋:
官方網站顯示的庫存狀態,
有時候是會跟現場的不一定吻合。
然後微風也是剛好有進貨,
而且進貨的量大於客人預訂的量,
所以打電話就可以直接幫我們留。
而他們新光也是剛好昨天有進貨,
但我的服務人員昨天剛好沒上班,
然後今天又剛好是晚班,
所以才沒有先通知到我。
並表示他們沒有針對任何客人,
也不是服務員的個人行為,
每個門市提供的服務都是一樣的。
我就說已經在微風買了,
所以還是希望能退訂金。
但主管說因為是週日,
需要等週一總經理上班,
才能請示我的退款需求,
到時候才能給我答覆。
然後我到現在還沒接到電話就是了…
待續…
--
我本來只是想開開心心的買個生日禮物而已,
這是分享第一次接觸迪奧的實際體驗和個人的感受,
而因為敘事角度當然是以自己為主,
不能說是絕對的公正。
首次A4進店是星期二,
然後打電話去微風是星期天,
前後加起來也不過五天以內。
相關單據和櫃姐對話紀錄我都有備份,
接下來會儘量精簡文句,
儘快交代過程,不好意思。
(續前文
在Line上說待會會找樓管過去退款之後,
櫃姐便說因為超出她職權範圍會向上提報。
抵達新光跟樓管表達希望退回訂金之後,
樓管便請了迪奧主管到服務台處。
在說明兩家店服務差異,
造成我購物感受上的落差,
以及單據上寫可退換,
但銷售員卻不給退訂金的狀況後,
主管說會再進行瞭解,
並且會將我想退款的需求跟公司內部主管請示,
請我等電話回覆。
之後想說微風那邊既然已經有電話留貨了,
還是要有誠信去結帳。
到了微風本館迪奧之後,
接待的櫃哥跟A4的人一樣沒表情,
讓我開始覺得這是不是公司SOP之一,
接下來就一般結帳的流程,
沒什麼好說的了。
結完帳後,
恰巧A4主管打來了,
她有跟微風做確認,
並就發生的事情進行解釋:
官方網站顯示的庫存狀態,
有時候是會跟現場的不一定吻合。
然後微風也是剛好有進貨,
而且進貨的量大於客人預訂的量,
所以打電話就可以直接幫我們留。
而他們新光也是剛好昨天有進貨,
但我的服務人員昨天剛好沒上班,
然後今天又剛好是晚班,
所以才沒有先通知到我。
並表示他們沒有針對任何客人,
也不是服務員的個人行為,
每個門市提供的服務都是一樣的。
我就說已經在微風買了,
所以還是希望能退訂金。
但主管說因為是週日,
需要等週一總經理上班,
才能請示我的退款需求,
到時候才能給我答覆。
然後我到現在還沒接到電話就是了…
待續…
--
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