關於在亞馬遜買到可能假貨的照片 - 海外購物

※ 引述《pigers (pigers)》之銘言：
: 非常感謝你的回覆
: 以下是亞馬遜給我的回覆
: Hello,
: I'm sorry to hear that the items you received wasn't what you expected
: and you couldn't resolve the concerns with the seller, CY LTD.
: Amazon Marketplace listings are created by sellers other than Amazon.com.
: When you buy an item at Amazon Marketplace, the individual seller processes
: and ship your order.
: When you order from one of our Amazon Merchant the order is placed online,
: using the Amazon.com order form. The information necessary to fulfill your
: order is then transmitted to the individual seller, who will handle all
: details of order fulfillment and support.
: Because we are not directly involved in the fulfillment of your order,
: we are not able to send a replacement on the seller's behalf. We do, however,
: offer a full refund through our A-to-z Guarantee in the event that you don't
: receive your order or received damaged/defective/incorrect items.
: Therefore, I've submitted an A-to-z Guarantee claim on your behalf for order
: #102-xxxxxxxxxx（不知道放出來好不好先隱藏）.
: If your claim goes through, your Visa card will be
: reimbursed directly.
: To track the progress of your claim, visit the Order Summary in Your Account
: and click the "Problem with this order?" button:
: https：（一個連結）
: Information about A-to-z Guarantees can be found here:
: http://www.amazon.com/help/a-to-z-guarantee

: If the seller asks you return, please wait till the seller reply back
: with the return mailing label. You no need to return the item at your
: expense.
: ^^^^^^^^^^請教，上面這段翻譯出來是說要等待賣家要求退貨我才要動作
: 所以要按退件這件事情變成我看不懂的地方
不是上面這個意思

這段翻譯如下:
若賣家要求你將物品退回 請你等到賣家給你已經付費的退貨郵寄單
你不需要自己付費將產品寄回

解釋:已經付費的退貨郵寄單指的是 通常是UPS/Fedex/USPS等系統
賣家已付費郵資 或賣家有簽約帳號 會直接從他們的帳號扣款



: I've forwarded the details you sent us to our investigations team.
: I'd like to ask you to send a report to our investigations team about this.
: They deal with possible violations of our seller policies. Each report they
: receive is investigated and the appropriate action is taken. Please go to
: the URL below and select "Report a violation of our rules" as
: the subject line:
: http://www.amazon.com/gp/help/reports
: Please know that we do take the feedback and performance records of
: sellers very seriously. We monitor seller performance and we'll close
: an account when warranted.
: Anytime you buy from an Amazon Merchant or an Amazon Marketplace seller,
: we encourage you to rate the seller's performance through feedback.
: You have 90 days from the date of your order to leave your rating and
: comments.
: For more information and instructions on how to rate your seller,
: see the Help page below:
: http://www.amazon.com/gp/help/customer/display.html?nodeId=537806
: We look forward to seeing you again soon.
: Thank you for your inquiry. Did I solve your problem?
: If yes, please click here:
: http://www.amazon.com/gp/help/survey?p=A1HNIITC5ZFKJV&k=hy
: If no, please click here:
: http://www.amazon.com/gp/help/survey?p=A1HNIITC5ZFKJV&k=hn
: Best Regards,
: Manisekaran R.
: Amazon.com
: Your feedback is helping us build Earth's Most Customer-Centric Company.
: http://www.amazon.com/your-account
: 關於寄回地點
: 讓我想起跟賣家的對話，他要我寄到中國辦公室，才可以給我退貨費
: 好像如果我按退貨會退到美國
: （可是他的東西確卻實實是來自大陸）
: 以下是對方的回信

這個對方是誰? 看起來應該是賣家??

: Amazon is a good shopping website，they not allow seller to sell fake items

: ，our supplier is a USA company，I
: said before the barcode is a
: sticker ，and we not used on online shopping！
我看不懂這個意思?

我猜測翻譯如下:
賣家說我們的東西來自美國的公司?
但是產品條碼只是個貼紙 但是我們不會貼在網路上販賣的東西?

如果是上面這個意思...那是跟你裝肖耶
產品條碼一定只能貼在認證的產品上

Ergo幾乎都是大陸做的 supplier是USA嗎? logo的確是美商啦
不然他是在說 這是大陸工廠留出來的瑕疵品?
(是ergo嗎? 我忘記你買甚麼了)

: also we accept the return
: with full refund！if you need I pay return fee，sorry it really hard to
: charge on amazon seller system，we can not refund more than you pay on Amazon！
: please understand it！

這個更奇怪了? 為什麼不能全額退費? 他們也沒付更多給你阿?
應該只是他們不想付運費

: we
: contact Chinese office will receiving your package return ，the shipping
: cost much less than shipping to USA！
: please understand us will try our best to solve your problems！
: Waiting your respond！let us solve together！

別理他 按照之前的網友和amazon跟你說的 等他把UPS的已付費條碼寄到你email

(我猜應該會給UPS 因為UPS好像大量簽約比較便宜?)

你只需要把它印出來 貼上去紙箱 拿去UPS各地的分行寄 免費!

: 謝謝你的解答，我真的需要更多的建議
: 才能繼續完成這件事情
: ※ 引述《eric12356 (哩公蝦?)》之銘言：
: : 你還是必須要按下退貨，
: : Amazon會給你應有的退貨寄件資訊(應該)，
: : 千萬別直接莽撞的寄到賣家回給你的地址，
: : 務必確定這兩個是否一樣，
: : 然後你們往來的書信都是透過Amazon對吧?
: : 不是另外email哄?
: : 確保你們往來的信件都是透過amazon的平台，
: : 這樣amazon才會有記錄，以利後續評估。
: : 再來寄件千萬要有追蹤碼，有掛號簽收最好，
: : 最後，退款的部份，能交給amazon處理最好，
: : amazon基本上會將當初你付的費用全額退還，
: : 如果要讓賣家連寄件費用一併退款給你，那盡量別分批，
: : 能的話請他一次退，能要求越早退越好，
: : 免得到時候夜長夢多。
: : Good Luck!

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