關於在亞馬遜買到可能假貨的照片 - 海外購物

實在非常感謝你與各位網友的幫忙

老實說，我不太願意直接跟客服對話的主要原因是我的爛英文
所以我一開始選擇可以用中文對話的賣家
現在賣家不理我了
當我告訴他我有ergobaby 的說明後
他回信給我：

Dear buyer ，
please transfer ergo baby comfirmation letter to me！we need to contact our supplier，it is very important to us，thank you very much！
For your order！Do you Choose return or refund，if return i will give you our Chinese office address。and you need told me shipping charge from TW to Ningbo China at first，for partial refund I would like refund 100 dolloar！

waiting your fianal decision！

发自我的 iPhone

在 Aug 24, 2012，10:30，binghuatsai - Amazon Marketplace<[e-mail address removed]> 写道：


我看了之後很不爽的回信給他
如下：
很抱歉，我无法将我获得的资料寄给你。我不是你的下属。我是你的顾客。


你有许多方式验证产品的正确性，而不是由我服务你。这不是一个商业人该有的态度。

你让我觉得你非常消极的在处理我的订单，我已经快要没有耐性了。我还有小孩要照顾。请给我在此网站下单所应该有的服务品质。

不是我服務你
︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿結束

之前對方同意 我寄回他們中國辦公室 然後把運費一起退給我
還跟我說按下退貨後會先 退一百

但我沒作
主要原因有二
1.我怕按下退貨後，等同契約作廢
2.我覺得這如同網路詐騙，沒被抓到 就賺了 被抓到 只是把費用退還
再繼續詐騙其他人，我希望他能有一定的 （疼痛）

接下來我應該以亞馬遜客服為主，會參考這篇內容
好好的告訴亞馬遜客服

真的非常感謝各位的幫忙

朋友問我這樣玩，花這麼多時間值得嗎？
我告訴他，這已經不是花費價值問題了，而是這樣執行最後的結果是怎樣
我想要看到結果。
反正最壞只是花費七千得到兩個仿冒品 這也是一種經驗
我會繼續把後續貼上，除非網友覺得造成本版的困擾
那我會停止的。



D: 其實收到假貨只要聯絡amazon就全解決了
: 不需要花那麼多精力在跟賣家吵
: 我幫你問過Amazon.com了
: 只要確定商品有問題
: 30天內連絡他們一定全額退費
: 但因為你的商品的運費高達60元
: 所以客服在不清楚你的商品情況下
: 還不能給我肯定的答覆會不會連運費也退了
: 另外Amazon上面不能賣拿假貨當真貨賣
: 所以你要去這個網址
: http://www.amazon.com/gp/help/reports 去檢舉賣家
: 原文在這了(英文字太多,看起來礙眼不好意思)
: You are now connected to Kaviraj from Amazon.com.
: Me:Hi there, I am going to buy a product called Ergo Baby Carrier. After
: checking reviews, I found some reviewrs said the item is fake one
: (http://www.amazon.com/Ergo-Carrier-Black-Camel-Lining/product-reviews/B0010PW3A4/ref=cm_cr_pr_hist_1?ie=UTF8&filterBy=addOneStar&showViewpoints=0)
: , but the seller still got a very high credit from other reviewers. Once I got the product from Amazon third party seller but found it was fake. What should
: I do if the seller don't want to refund me full price including shipping fee.
: Kaviraj:Hello, my name is Kaviraj from Amazon.com.
: Me:Hi Kaviraj
: Did you see my question?
: Kaviraj:I see that the item you wish to purchase is fulfilled by Amazon.
: If you face any problem with your item,, you can return the item within 30
: days. We'll issue a full refund for you.
: Me:I have this concern because my friend just bought one from Amazon from
: different seller. I am not sure who is fulfilled by amazon or not. But she
: got the fake one, the material is so bad and confirmed with the Ergo Baby
: official company she got the fake one.
: Should I suggest her contact Amazon.com too? Right new she is trying to argue it with the seller, and look like the seller
: admit it is fake. I can not believe we buy items from Amazon has a probility to get the fake
: one.
: Kaviraj:I'm sorry about the problem. Ask your friend to contact Amazon by
: login to the account through which the item was purchased.
: Me:There is another problem. Because the item was shipped outside the US. The
: shipping fee was about 60 bucks, so can she still get the full refund?
: Kaviraj:Before seeing the order I couldn't provide more information. Please
: ask your friend to contact us with her account. We'll be able to provide you
: with more informations you needed.
: Me:Okay. Thanks. If the seller sold fake items on Amazon. Will Amazon
: stop the sller's right to sell more items on Amazon? I mean...punishment
: Kaviraj:I'd like to ask you to send a report to our investigations team about
: this. They deal with possible violations of our seller policies. Each report
: they receive is investigated and the appropriate action is taken.
: Please go to the URL below and select "Report a violation of our rules" as
: the subject line:
: http://www.amazon.com/gp/help/reports
: The Listing ID field is optional. If you don't have that information, please
: just enter "Not Applicable" when submitting the form.
: Me:Got it. Thank you very much.
: Kaviraj:You're welcome.
: Me:Bye.
: Kaviraj:Is there anything else I can do for you today?
: Me:No, you are very good. Have a nice day.
: Kaviraj:Thank you for contacting Amazon.com. We hope to see you again soon!
: Please click the end chat link to close this window.
: ※ 引述《pigers (pigers)》之銘言：
: : 我一定是太閒，或者是颱風天沒事作（我還有小孩要照顧）
: : 也有可能是不甘心
: : 這晚上周旋在 賣家 多次對話
: : 他說可以寄回去給他 還有願意把運送費用 退給我
: : 好像不錯 可是耗了這麼多時間 那我被他耍半天 又不甘心
: : 我有依照網友建議 寄信給 ergo baby客服
: : 原本回信說，不對不是推薦店家購買的物品做服務
: : （應該是這意思，我的英文很破，配合google翻譯得到的）
: : 可能被假貨 煩到受不了了
: : 我回信給該公司，告知 貴公司有連結到亞馬遜
: : 貴公司可以保證此連結的物品都是正品嗎？
: : 他才回覆給我
: : 我給的外盒照片 不像他們公司的外盒 所以是假貨
: : 於是我再告訴賣家 我想得到我選擇亞馬遜 該有的品質與服務
: : 如果要劣品 我可以選擇掏寶網 不用活受罪
: : 請賣家給我應該有的結果
: : 對方回覆給我 ..........還是在拖
: : 於是我告訴他我從原廠得到的結果
: : 目前還沒回覆
: : 我已經在考慮是不是直接跟 亞馬遜的客服說明一切
: : 請問各位 如果是你會怎麼作？？

--