關於在亞馬遜買到可能假貨的照片 - 海外購物

其實收到假貨只要聯絡amazon就全解決了
不需要花那麼多精力在跟賣家吵

我幫你問過Amazon.com了
只要確定商品有問題
30天內連絡他們一定全額退費

但因為你的商品的運費高達60元
所以客服在不清楚你的商品情況下
還不能給我肯定的答覆會不會連運費也退了

另外Amazon上面不能賣拿假貨當真貨賣
所以你要去這個網址
http://www.amazon.com/gp/help/reports 去檢舉賣家



原文在這了(英文字太多,看起來礙眼不好意思)

You are now connected to Kaviraj from Amazon.com.

Me:Hi there, I am going to buy a product called Ergo Baby Carrier. After
checking reviews, I found some reviewrs said the item is fake one
(http://www.amazon.com/Ergo-Carrier-Black-Camel-Lining/product-reviews/B0010PW3A4/ref=cm_cr_pr_hist_1?ie=UTF8&filterBy=addOneStar&showViewpoints=0)
, but the seller still got a very high credit from other reviewers. Once I got the product from Amazon third party seller but found it was fake. What should
I do if the seller don't want to refund me full price including shipping fee.

Kaviraj:Hello, my name is Kaviraj from Amazon.com.

Me:Hi Kaviraj
Did you see my question?

Kaviraj:I see that the item you wish to purchase is fulfilled by Amazon.
If you face any problem with your item,, you can return the item within 30
days. We'll issue a full refund for you.

Me:I have this concern because my friend just bought one from Amazon from
different seller. I am not sure who is fulfilled by amazon or not. But she
got the fake one, the material is so bad and confirmed with the Ergo Baby
official company she got the fake one.

Should I suggest her contact Amazon.com too? Right new she is trying to argue it with the seller, and look like the seller
admit it is fake. I can not believe we buy items from Amazon has a probility to get the fake
one.

Kaviraj:I'm sorry about the problem. Ask your friend to contact Amazon by
login to the account through which the item was purchased.

Me:There is another problem. Because the item was shipped outside the US. The
shipping fee was about 60 bucks, so can she still get the full refund?

Kaviraj:Before seeing the order I couldn't provide more information. Please
ask your friend to contact us with her account. We'll be able to provide you
with more informations you needed.

Me:Okay. Thanks. If the seller sold fake items on Amazon. Will Amazon
stop the sller's right to sell more items on Amazon? I mean...punishment

Kaviraj:I'd like to ask you to send a report to our investigations team about
this. They deal with possible violations of our seller policies. Each report
they receive is investigated and the appropriate action is taken.

Please go to the URL below and select "Report a violation of our rules" as
the subject line:
http://www.amazon.com/gp/help/reports
The Listing ID field is optional. If you don't have that information, please
just enter "Not Applicable" when submitting the form.

Me:Got it. Thank you very much.

Kaviraj:You're welcome.

Me:Bye.

Kaviraj:Is there anything else I can do for you today?

Me:No, you are very good. Have a nice day.

Kaviraj:Thank you for contacting Amazon.com. We hope to see you again soon!
Please click the end chat link to close this window.








※ 引述《pigers (pigers)》之銘言：
: 我一定是太閒，或者是颱風天沒事作（我還有小孩要照顧）
: 也有可能是不甘心
: 這晚上周旋在 賣家 多次對話
: 他說可以寄回去給他 還有願意把運送費用 退給我
: 好像不錯 可是耗了這麼多時間 那我被他耍半天 又不甘心
: 我有依照網友建議 寄信給 ergo baby客服
: 原本回信說，不對不是推薦店家購買的物品做服務
: （應該是這意思，我的英文很破，配合google翻譯得到的）
: 可能被假貨 煩到受不了了
: 我回信給該公司，告知 貴公司有連結到亞馬遜
: 貴公司可以保證此連結的物品都是正品嗎？
: 他才回覆給我
: 我給的外盒照片 不像他們公司的外盒 所以是假貨
: 於是我再告訴賣家 我想得到我選擇亞馬遜 該有的品質與服務
: 如果要劣品 我可以選擇掏寶網 不用活受罪
: 請賣家給我應該有的結果
: 對方回覆給我 ..........還是在拖
: 於是我告訴他我從原廠得到的結果
: 目前還沒回覆
: 我已經在考慮是不是直接跟 亞馬遜的客服說明一切
: 請問各位 如果是你會怎麼作？？
: ※ 引述《pigers (pigers)》之銘言：
: : 尋找外盒序號
: : http://ppt.cc/3VsZ
: : http://ppt.cc/wev9

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