逾期是我的錯똿 - 顧客行為
By Xanthe
at 2006-11-08T16:39
at 2006-11-08T16:39
Table of Contents
各位息怒 ~
我看來看去 ~ 其實都不覺得原po一開始就不覺得自己有錯
我覺得他要說的只是逾期金應該有一個合理的上限
逾期 ~ 罰錢 ~ 天經地義 ~ 大家的討論串也沒有任何人覺得不合理
我個人以前也租過書 ~ 也曾經忘記還 ~ 再加上手機剛好換號碼
所以也是被罰了 800多
我也是照賠 ~ 不過我也是稍微跟老闆討論了一下
想法很簡單 ~ 如果因為書在我這邊 ~ 讓你無法營業 ~ 賠是應該
只是 ~ 身為老闆的你 ~ 是否可以試著替顧客著想一下
真的會有一些無法在一開始就掌握的到的因素啊
服務業 ~ 其實最具挑戰性的地方也就是在這裡 ~ 用彈性去應付不一樣的客人
今天我1000的押金在你這 ~
你可以幫逾期未還的顧客設立一個停損點(原po的老闆可能把那個點設1000)
我所要強調的是 ~ 那個停損點要多少才合理 ? 1000真的合理嗎 ?
租金的幾倍 ? 或者書價的幾倍 ?
可否有個規則 ~ 就是當你的逾期金超過那個數字 ~ 店家會直接再補一套新書
身為一個老闆 ~ 本來就不應該把逾期金當成是主要收入
所以如果當逾期金已經超過了書的價值(了不起10天吧) ~ 是否該考慮再買一套新書
再買一本新的 ~ 也只是站在其他消費者的立場而已啊
如果一本熱門的書 ~ 被借去不還 ~ 然後老板又不補新的
只覺得反正逾期金可以一直收 ~ 這樣的老闆 ~ 心態其實也很可議 ~ 不是嗎
這樣子還不補書 ~ 那店家因此所流失的客戶 ~ 其實店家也多少要付些責任
well ~ 原PO我相信一開始也只是要強調這些而已 ~ 大家就別戰了 ~
當然後面的推文 ~ 口氣的確不太好 ~ 我也知道
只是 ~ 大家其實不仿回到一開始所要闡述的點上面 ~
"逾期金應不應該無限制的一直收下去" <--- 這個論點的確是值得討論 ~ 不是嗎
至少我個人也覺得不應該無限制 ~
--
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