這次,請別再說「出包」 - 退貨
By Una
at 2009-07-05T22:12
at 2009-07-05T22:12
Table of Contents
ZDNET新聞專區:陳奭璁 2009/07/05 21:46:02
第一次,或許情有可原;第二次,請別找藉口。
戴爾上週的LCD螢幕標錯價事件還餘波蕩漾中,沒想到這禮拜六晚間再次發生超低折扣價
事件,這次,請別再用「又出包」、或「標錯價」字眼來替這個Latitude E4300筆電事件
輕鬆開脫,因為,戴爾必須為已經下單的網友負起完全責任。
上週的LCD降很大事件後,戴爾台灣區總經理廖仁祥曾對本刊記者表示,「該公司已經在
內部召開檢討會議,確保不會再重蹈覆轍。」
只可惜上次這個價值三千萬的補償並沒有為戴爾帶來教訓。
這次「Latitude E4300」筆電事件,目前網路上看到最早出來的消息約在週日凌晨1:05分
左右。
到了凌晨3點多,已經有署名俞威名的網友 跑去Dell Facebook率先貼文通知Dell。
另外,也有本刊讀者署名「Chun_wei_chang」留言表示,「小弟我發現後(凌晨兩點多)
馬上致電給光華彩虹3C的主管,打了三通沒人接,後來又打給Dell公關公司吳小姐,她回
答:我知道。結果網站放到十點半才關。」
換言之,許多熟悉筆電行情的人,已經立即瞭解到事情嚴重性,他們不是急著呼朋引伴來
下單,而是在半夜第一時間為戴爾跑腿:幫戴爾通知美國總公司、或找台灣相關業務聯繫
單位。
只可惜這些關卡似乎都失靈了。這個戴爾台灣網站的運作已經到了末稍神經壞死的地步。
本站記者於早上九點測試下單,依然可以立即訂到產品。而即使我們試圖透過訂購單上所
標示的假日聯繫電話,嘗試聯繫戴爾詢問訂單的可靠性,電話卻只傳來語音留言的聲音。
原來,訂購單上所標示的假日客服電話竟然沒人留守。
戴爾直到週日上午10點多(戴爾沒有透露正確時間,但我們目前看到最接近的約為10:12
分)才關閉了購物部分,這已整整經過快10小時。比前一次的失誤的8小時更誇張。
「Latitude E4300 」事件,不能再稱之為「出包」,或被視之為「標錯價」。所有可以
即時搶救的機會,許多網友都已經在接近第一時間通知了戴爾,只是戴爾遲遲沒有反應。
這次,戴爾可以展現的最大誠意,便是如實屢約,因為消費者並不需時時刻刻去猜測網站
上看到的價格究竟是否是真的?戴爾是不是會出貨給我?這種憂心已經完全違反消費者對
網路購物的信賴感。
另外,政府主管機關與民間消基會應該強力介入後續協調事宜,做消費者的靠山,莫再只
是消極建議「如果對戴爾後續的安排不滿,可以透過消基會的法律協助,來對戴爾提起訴
訟。」這實在太不痛不癢了。
(自我揭露:筆者有測試下單成功,若未來有出貨,會拍照後退貨。)
http://www.zdnet.com.tw/news/ce/0,2000085674,20139347,00.htm
--
精彩回顧
消費暴民 霸凌戴爾(陳奭璁) 2009年07月03日蘋果日報
http://tw.nextmedia.com/applenews/article/IssueID/20090703/art_id/31757097
--
第一次,或許情有可原;第二次,請別找藉口。
戴爾上週的LCD螢幕標錯價事件還餘波蕩漾中,沒想到這禮拜六晚間再次發生超低折扣價
事件,這次,請別再用「又出包」、或「標錯價」字眼來替這個Latitude E4300筆電事件
輕鬆開脫,因為,戴爾必須為已經下單的網友負起完全責任。
上週的LCD降很大事件後,戴爾台灣區總經理廖仁祥曾對本刊記者表示,「該公司已經在
內部召開檢討會議,確保不會再重蹈覆轍。」
只可惜上次這個價值三千萬的補償並沒有為戴爾帶來教訓。
這次「Latitude E4300」筆電事件,目前網路上看到最早出來的消息約在週日凌晨1:05分
左右。
到了凌晨3點多,已經有署名俞威名的網友 跑去Dell Facebook率先貼文通知Dell。
另外,也有本刊讀者署名「Chun_wei_chang」留言表示,「小弟我發現後(凌晨兩點多)
馬上致電給光華彩虹3C的主管,打了三通沒人接,後來又打給Dell公關公司吳小姐,她回
答:我知道。結果網站放到十點半才關。」
換言之,許多熟悉筆電行情的人,已經立即瞭解到事情嚴重性,他們不是急著呼朋引伴來
下單,而是在半夜第一時間為戴爾跑腿:幫戴爾通知美國總公司、或找台灣相關業務聯繫
單位。
只可惜這些關卡似乎都失靈了。這個戴爾台灣網站的運作已經到了末稍神經壞死的地步。
本站記者於早上九點測試下單,依然可以立即訂到產品。而即使我們試圖透過訂購單上所
標示的假日聯繫電話,嘗試聯繫戴爾詢問訂單的可靠性,電話卻只傳來語音留言的聲音。
原來,訂購單上所標示的假日客服電話竟然沒人留守。
戴爾直到週日上午10點多(戴爾沒有透露正確時間,但我們目前看到最接近的約為10:12
分)才關閉了購物部分,這已整整經過快10小時。比前一次的失誤的8小時更誇張。
「Latitude E4300 」事件,不能再稱之為「出包」,或被視之為「標錯價」。所有可以
即時搶救的機會,許多網友都已經在接近第一時間通知了戴爾,只是戴爾遲遲沒有反應。
這次,戴爾可以展現的最大誠意,便是如實屢約,因為消費者並不需時時刻刻去猜測網站
上看到的價格究竟是否是真的?戴爾是不是會出貨給我?這種憂心已經完全違反消費者對
網路購物的信賴感。
另外,政府主管機關與民間消基會應該強力介入後續協調事宜,做消費者的靠山,莫再只
是消極建議「如果對戴爾後續的安排不滿,可以透過消基會的法律協助,來對戴爾提起訴
訟。」這實在太不痛不癢了。
(自我揭露:筆者有測試下單成功,若未來有出貨,會拍照後退貨。)
http://www.zdnet.com.tw/news/ce/0,2000085674,20139347,00.htm
--
精彩回顧
消費暴民 霸凌戴爾(陳奭璁) 2009年07月03日蘋果日報
http://tw.nextmedia.com/applenews/article/IssueID/20090703/art_id/31757097
--
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