買家取貨後返家拆封後說沒商品 - 網賣

By Robert
at 2017-08-01T22:11
at 2017-08-01T22:11
Table of Contents
前幾天遇到一名買家
超商取貨付款後.突然按下了延後付款
然後說沒收到商品,
傳了兩張照片,
分別是破壞袋遭到破壞,以及內容物的信封外觀破掉的照片
由於我販售的商品是"餐券"
買家只說了
"信封內是空的,沒有任何餐券,附上兩張照片,請問如何處理"
對於我的詢問,買家只簡單回覆
"信封我完全沒碰,就如照片所示"
"超商取貨時,黑色外袋不是完整的,好像有被破壞"
基於這是第一次遇到這種事情,
我一開始認定是配送過程中被盜取了,
反應給蝦皮,蝦皮說會反應給全家店到店
多日的處理
稍晚收到蝦皮的回覆
=================================================================
經相關單位與全家確認寄取件門市之影像資料畫面並無發現異常,
並且您所寄送之商品為超商的禁運品,超商將不負擔任何賠償,
非常遺憾客服人員無法協助到您,建議您使用聊聊再次與買家協調溝通。
=================================================================
看這樣的回覆,
是要賣家自己認賠的意思嗎?
而且我比較訝異的是原來餐券是禁運品阿,
所以以後買賣餐券發生事情都是自己負責的@@
這樣也太沒保障了
不曉得有沒有版友有遇過類似的事情嗎?
我自己覺得取貨時袋子已經遭到破壞,
而且裡面的餐券都被拿走了(拿起來肯定很輕外觀也很詭異),
還付錢取貨,買家也是相當可疑阿
蝦皮回覆說監視錄影看起來都很正常
第一次遇到這種事情,蠻無言的
算是遇到盜取or詐欺了吧 = =
--
超商取貨付款後.突然按下了延後付款
然後說沒收到商品,
傳了兩張照片,
分別是破壞袋遭到破壞,以及內容物的信封外觀破掉的照片
由於我販售的商品是"餐券"
買家只說了
"信封內是空的,沒有任何餐券,附上兩張照片,請問如何處理"
對於我的詢問,買家只簡單回覆
"信封我完全沒碰,就如照片所示"
"超商取貨時,黑色外袋不是完整的,好像有被破壞"
基於這是第一次遇到這種事情,
我一開始認定是配送過程中被盜取了,
反應給蝦皮,蝦皮說會反應給全家店到店
多日的處理
稍晚收到蝦皮的回覆
=================================================================
經相關單位與全家確認寄取件門市之影像資料畫面並無發現異常,
並且您所寄送之商品為超商的禁運品,超商將不負擔任何賠償,
非常遺憾客服人員無法協助到您,建議您使用聊聊再次與買家協調溝通。
=================================================================
看這樣的回覆,
是要賣家自己認賠的意思嗎?
而且我比較訝異的是原來餐券是禁運品阿,
所以以後買賣餐券發生事情都是自己負責的@@
這樣也太沒保障了
不曉得有沒有版友有遇過類似的事情嗎?
我自己覺得取貨時袋子已經遭到破壞,
而且裡面的餐券都被拿走了(拿起來肯定很輕外觀也很詭異),
還付錢取貨,買家也是相當可疑阿
蝦皮回覆說監視錄影看起來都很正常
第一次遇到這種事情,蠻無言的
算是遇到盜取or詐欺了吧 = =
--
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