謝謝您的指教,學歷並不等於經歷! - 顧客行為

By Necoo
at 2008-07-10T20:05
at 2008-07-10T20:05
Table of Contents
從事印刷相關行業也將近邁入第十個年頭了,
今天卻接到一通讓人感歎良久的電話…
某客戶公司的「美工」使用Word做了一份海報,並想要委託我們印製500張,
但有印刷經驗的鄉民都知道,合版印刷的檔案使用word來做並不適合,
尤其這位美工所編排出來的檔案,圖片解析度及字型完全都走調了。
我很委婉的請她使用CorelDraw重作,並跟她提醒了幾個該注意的地方,
豈料她竟然回應了我一句:
「你不知道我是“本科系”畢業的嗎?你怎麼連用Word的這點專業知識都沒有!
難道你不是“本科系”的嗎?!」
哇!不客氣耶!她在“本科系”這三個字還特別強調了語氣,
我的好心提醒反而變成了我的不專業…
大姐姐我雖然學歷不高,確也不是本科系的,
但好歹在此行此業也磨鍊、打滾了數年之久,
即使某一個軟體、加工、流程再怎麼熟稔,我也不敢誇耀我有多厲害,
今天倒是一個小妮子讓我開了眼界…
我回答她:
「學歷並不等於經歷,如果你的程度只能做出這樣的東西,那麼還是建議
您交由“專業人員”來做會較適當,以避免印刷出來的成品不能看!」
電話那頭的她,氣得惱羞成怒掛電話了…
--
別問我:
「狗罐頭裡沒有狗;貓罐頭裡沒有貓,這樣算欺騙消費者嗎?」
我不想回答這樣的問題…
--
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顧客行為
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