該如何處理親朋奧客? - 網賣
By Puput
at 2014-07-06T00:05
at 2014-07-06T00:05
Table of Contents
我妹妹的一個超級麻吉朋友,
每年會跟我買1-2次東西,
因為熟人朋友都會有特別折扣,
所以給她的折扣和小禮物也不少。
問題在幾乎每一次她都會退貨,
退回來的東西基本上都賣不掉,或花了2-3年打折了又打折,血本無歸的當作滯銷品賣出去。
所以做她的生意,一毛都沒賺到。
這一次我出外旅行,有公告在店鋪請假,店鋪也暫時不營業一段時間。
她在這段期間收到貨物(2個),要退貨一個,還沒有等我回來回覆,就擅作主張自己把東西退了回來。
說真的,在前幾次退貨時,我都給退,
已經不太想做她的生意了。
不過礙於我妹的面子,還是接她的單,
都在心裡求神拜佛祈禱她不要退貨,不過沒一次靈驗 ORZ
這次真的惹火我了,
還沒跟我確認,就直接退貨,
感覺非常差,措辭也一點都沒在客氣的,而且這次給她的折扣和小禮物特別多。
請問我要怎麼處理呢?實在不想再讓她退了,真是超機歪的顧客QQ
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